9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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C
Claire
01/29/24
Pension and Payroll Query - Caitlyn (Xero Operator)
I spoke to Caitlyn about a Pension and Payroll Issue and she was brilliant at sorting it out for me she really knew her stuff and was very patient whilst I did all the entering, it didn't take her long at all to solve my queries, she is absolutely fantastic at her job, a very valued employee and a lovely girl. ***** 5 Stars
JB
John Barkley
01/29/24
The assistance I received during the…
The assistance I received during the recent telephone discussion was excellent and extremely helpful. I was most impressed with the service and assistance provided.
F
Fiona
01/29/24
I can't fault the level of support and…
I can't fault the level of support and guidance I have received today from Robyn, who was wonderfully patient and clearly talked me through my issues with gentle kindness. I had no idea this level of support was available - thank you!
H
Hayley
01/29/24
Fantastic service
Date of experience: January 30, 2024
DH
Douglas Hoddy
01/29/24
Great response very quick
Date of experience: January 30, 2024
RS
Rachelle San Diego
01/28/24
Easy and fast team support
Easy and fast team support. Thank you
PD
Paula Downes
01/25/24
Xero sorted my VAT problem within in minutes
I had a problem with VAT and sent a message through the Xero website. I received a confirmation email immediately and within a few minutes a wonderful girl called Victoria rang me. She was so helpful and patient, I cannot thank her enough. Brilliant customer service
CH
Candace Henderson
01/24/24
Excellent service and very helpful.
Date of experience: January 25, 2024
J
Jo
01/24/24
Excellent quick response by email and…
Excellent quick response by email and remedy by speaking to an expert. Patient, clear & friendly advice.
S
Sarah
01/24/24
Quick response and clear instructions
Quick response and clear instructions - sorted straight away, thanks Xero!
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