9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 301-310 out of 4649
J
Julie
02/14/24
The advisor was very knowledgeable
The advisor was very knowledgeable, explained clearly, was very patient, friendly and polite. The call came through quite quickly when we requested help.
S
Susan
02/13/24
Marijah was very helpful
Marijah was very helpful, friendly and polite and resolved my problem quickly.
SN
Stephen Nortrop
02/13/24
Got me up and running quickly
Emma was patient, understanding and very helpful. She quickly got me up and running with the system - so thank you
LB
Lee Bawden
02/13/24
Good customer service via a messaging…
Good customer service via a messaging system. Got where i wanted. Great app. I enjoy using it.
RL
Richard Lally
02/13/24
Xero responded very quickly
Xero responded very quickly in a friendly and helpful manner
MB
marcus balmforth
02/13/24
Xero Verify not working
excellent, prompt and helpful phone support by Matt
BG
Branca Goddard
02/12/24
Thank you to Shray
It took lots of backs and forth to get my issue sorted but today finally I had a call from Shray and he sorted it out straight away. He was so efficient and I can't thank him enough.
BG
Black Girls Do Run UK
02/12/24
Great experience and so helpful.
Date of experience: February 13, 2024
MG
Miles Griffiths
02/12/24
Really easy to use and great customer…
Really easy to use and great customer support
PG
PASCHALINA GALLILAIA
02/11/24
They resolved my issue
They resolved my issue, fast.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].