9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 281-290 out of 4649
FC
Ferris Cowper
02/22/24
Outstanding Help team
Outstanding Help team. Their online service gave me comprehensive answers to my questions in well under 2 hours. But they also have people you can speak with on the 'phone which is amazing!!! Today I needed 'phone support and Caitlin from the UK office called me. She was careful, patient and accurate and the problem was completely solved. Thanks to Caitlin and Xero, this kind of support is a powerful reason for buying Xero.
PG
Peter Gallagher
02/21/24
A great response
The initial response to my enquiry was very quick. The follow up from a first conversation was equally quick. The operative was clear, concise, helpful and patient in his response. The problem was solved. I cannot see any way in which the "transaction" could have been improved. Much in this post Covid world is broken. It was welcoming to find something that is'nt.
S
Sarah
02/20/24
Really helpful and knowledgeable
Really helpful and knowledgeable. Response time was also very quick
PD
Pro-rod drainage solutions
02/20/24
Absolutely effortless best tool ever no…
Absolutely effortless best tool ever no time wasted with paperwork perfect for me
GH
Gary Houghton
02/20/24
Grerat knowledge & customer srevice
Grerat knowledge & customer srevice - very friendly - thank you!
R
RG
02/20/24
Fab customer experience with an extra added touch!
Had a problem with two factor authentication and sent a support message How to responds quite quickly in a few hours But what really surprised me was a phone call to check in if I was okay if everything was all right and if I needed any more support or help I really didn't expect that so that was absolutely brilliant Well done! Xero. Really appreciate the kindness!
YR
Yakov Rosenthal
02/20/24
prompt and reliable call back
Date of experience: February 21, 2024
SP
Simon Puleston Jones
02/20/24
Perfect service
Kirsty could not have been more helpful! Patient, kind and dealt with every issue.
VA
Vicki Allan
02/18/24
Kirsty was hugely helpful and very…
Kirsty was hugely helpful and very understanding. Outstanding customer service with and great knowledge in the field I needed assistance with. A* Thank you so much.
JH
Jonathan Hacker
02/18/24
Excellent communication and very quick…
Excellent communication and very quick to respond
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].