9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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DM
Dawn McDine
02/05/24
Connor was a great help at giving…
Connor was a great help at giving advice and helping me on my way on Xero to explain how to assign bills to projects, I am currently trialling the Demo software so I am a new user. I'm sure I will need a lot of assistance if we decide to change to Xero software.
H
Harry
02/04/24
Very fast response
Very fast response. Very helpful specialist.
SH
Sue Halfpenny
02/04/24
Really good - as always
Really good as always - quick response and query resolved
MR
Mr. Richard Morgan
02/02/24
Very speedy response
Very speedy response. Thank you.
M
MW
02/01/24
Jake was really helpful and quick to…
Jake was really helpful and quick to reply. Problem sorted and links to helpful resources sent over too. Thank you. 🤩
N
Nick
02/01/24
Great Customer Service
I had an issue that required customer service input. I sent a message via the Xero Central support centre and was talking directly to a representative within 24 hours who immediately resolved the issue. Great customer service.
CH
Cassie Humphreys
02/01/24
Very prompt phone call to address the…
Very prompt phone call to address the issue. The agent was clear and patient with his instructions. The issue was fixed and he waited whilst I double checked that the issue had been resolved.
S
Stephen
02/01/24
Very quick with the solution to my…
Very quick with the solution to my problem.
P
Paul
02/01/24
Payroll support was quick helpful and…
Payroll support was quick helpful and easy to understand
JC
James Criddle
01/31/24
Speed of response
Speed of response, full explanation of the process and the professional manner of communication in resolving the query we had. Very happy with the support we received
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
