9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 271-280 out of 4649
C
customer
02/27/24
Excellent support was received
Date of experience: February 28, 2024
WW
William W
02/27/24
Responsive
I wanted to contact Xero by phone with a payroll query and was disappointed to find that the help team needs to be contacted online but I have been very pleased with the outcome of the query, helpful informative staff and my issue is resolved.
M
MB
02/26/24
Quick response and solves the issues!
Date of experience: February 27, 2024
RL
Russell Laxton
02/26/24
Very professional
Very professional
DC
Darren Chillery Watson
02/26/24
Slow to start but the end result absolutely fabulous
Initially i did feel fobbed off with generic and slow comeback from the weekend team but have to say that Rowan was amazing and sorted it out for me
CT
CHRIS TAYLOR
02/26/24
Really impressed since swapping from Kashflow
Really impressed since signing up for Xero. I had tested it quite a bit but finally decided to move our business accounts from Kashflow to Xero. It took a day to get everything transferred over. The core transfer of 2 years of transactions was free and relatively painless. I did need to tweak a couple of notes and account codes in Kashflow, to get the history to import. It look most of that time to manually re-setup 100+ repeat invoices and purchases that our business uses, and double check ...
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DG
David Gater
02/25/24
So far so good
So far so good. Running along side another for now until I am happy but wow what a saving if it runs how I need it.
DB
Debbie Botha
02/25/24
Amazing support
Amazing support, very much above and beyond expectations from Precious.
FC
Ferris Cowper
02/22/24
The Xero help team are just amazing, especially Caitlin
The Xero help team are just amazing. Really fast replies to my online requests for help, well under 2 hours. Today I needed 'phone help. Yes, Xero actually have people you can talk to!!! My support specialist on the 'phone was Caitlin from the UK office and she was really fantastic. This is one really powerful reason to use Xero.
K
Kieron
02/22/24
Very impressed
Having used a lot of online software, I have to Xero has one of the best customer services in the world. Fast and knowledgable. Giving advice not just on their product but on accounting and best practise.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].