9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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Showing 271-280 out of 4605
SB
Sarah Bushell
02/07/24
my question was answered very quickly…
my question was answered very quickly and will hel me going forward
EC
Emma Cooper
02/07/24
I had a major issue with several VAT…
I had a major issue with several VAT Returns. Rachel called me and went through the whole process and even did some troubleshooting with me. She is an absolute angel. I cant fault the help that Xero Support has given me in resolving the issues I was having. I do find that speaking with someone is always better.
H
Helen
02/06/24
quick also call back to check…
quick also call back to check everything ok
PT
Paul Tubman
02/06/24
If you read my response
If you read my response, you will have an idea. I felt like I was being engaged (professionally) - without feeling I was asking a stupid question. The bonus of reaching out 24/7 is a bonus, but I have had a really good run with the Brits (I hope that is not considered insulting). Best wishes getting through (your) winter. "Air Hug" (Boomer to Gen Z - it's safe). Cheers
C
Charlotte
02/06/24
Great Service & Support
I contacted Xero central for support, the team were very helpful and didn't hesitate to jump on a call to provide the necessary support. Thanks to Roman for all of his help.
PB
Pauline Barba
02/06/24
Thank you!
The Xero team was really helpful in helping me solve my issue with the Xero me app. It was easy to get in touch with them and follow the steps to solve the issues I had. Thanks Rohan!
A
Anonymous
02/06/24
Excellent and prompt service
Date of experience: February 07, 2024
J
Jane
02/06/24
Sent an email
Sent an email, having problems logging in, had a returned phone call within 5 minutes. All sorted. Great Help - thank you Xero
KK
Karen Kennedy
02/06/24
Very helpful and quick response time
Date of experience: February 07, 2024
JA
Joan Adams
02/06/24
Always excellent support from XERO when…
Always excellent support from XERO when we have any queries, helping us to support clients quickly and with confidence.
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