9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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Showing 261-270 out of 4605
LB
Lee Bawden
02/13/24
Good customer service via a messaging…
Good customer service via a messaging system. Got where i wanted. Great app. I enjoy using it.
RL
Richard Lally
02/13/24
Xero responded very quickly
Xero responded very quickly in a friendly and helpful manner
BG
Branca Goddard
02/12/24
Thank you to Shray
It took lots of backs and forth to get my issue sorted but today finally I had a call from Shray and he sorted it out straight away. He was so efficient and I can't thank him enough.
BG
Black Girls Do Run UK
02/12/24
Great experience and so helpful.
Date of experience: February 13, 2024
MG
Miles Griffiths
02/12/24
Really easy to use and great customer…
Really easy to use and great customer support
PG
PASCHALINA GALLILAIA
02/11/24
They resolved my issue
They resolved my issue, fast.
JD
Jennifer Dowling
02/11/24
i couldnt log into my xero and the guy called me and was so helpful, I was worried using support login would mean it would takes ages for someone to pick my issue but i was phoned within 10 mins
really impressed at how quickly someone called me about my issue I needed urgently to talk to someone and was worried when i realised i had to log a call but it was all so quick.
R&
R & S Turnbull
02/10/24
GDPR compliance
Requested reports were issued very promptly
JB
Joanne Brianti
02/08/24
Quick efficient response
Quick efficient response that enabled me to fix a problem quickly
IB
Ian Bicknell
02/08/24
Unusual transaction on Xero.
I didnt know how to reconcile a payment on Xero as I'd been overpaid. Sent off an email, got a reply next day with instructions & screen shots. Managed to sort the problem. Very Helpfull
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