9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 261-270 out of 4649
C
CN
03/03/24
Great Explanation and details
I have received step by step process to solve the issue. it was very easy to follow and complete.
UB
UK based professional
03/03/24
Quick response
Quick response, good explanations
SA
Sarah Akin-Smith
03/03/24
Very prompt customer service.
Date of experience: March 04, 2024
GE
Gregg Egen
03/01/24
Rithikha was excellent!!!
Rithikha was excellent! She was very professional and friendly and exceptionally patient. She persevered in working to find solutions for helping me regain access to my account in circumstances where my old access email and backup emails were no longer accessible. This exercise proved to be rather complicated but Rithikha called me back several times and talked me through various steps until I was able to resent an alternative account access and FINALLY enbabled me to cancel the ...
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RG
Russell Glass
02/29/24
Customer service was quick to respond
Customer service was quick to respond
EP
Ella Pretorius
02/28/24
Quick and effective!
Date of experience: February 29, 2024
SK
Sylvia Kotarba-Harris
02/28/24
Xero support is fantastic
Xero support is fantastic! I spoke with Megan today, who helped resolve my issue in no time and with infinite patience!
MB
M B
02/27/24
Call back
I much prefer talking to people, and once I had emailed them to request an urgent call back. I received a call back within a few hours. Problem resolved. Very happy
HB
Hannah Barnett
02/27/24
Mia who was so helpful and resolved my issue quickly
Spoke with Mia who was so helpful and resolved my issue very quickly. It was also very easy to set up a Xero Meet call to share my screen and go over the issue together. Many thanks!
KB
Kerry Blackwell
02/27/24
The response I got from the xero team…
The response I got from the xero team was very quick and they gave very clear instructions to resolve my issue. Thank you.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].