9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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N
Nicola
02/15/24
Usman and Mia were very helpful and…
Usman and Mia were very helpful and resolved my query :)
C
Cristina
02/14/24
Helpful & friendly
I am not technical and Jade was so helpful, patient, friendly & professional...thank you Jade
J
Julie
02/14/24
The advisor was very knowledgeable
The advisor was very knowledgeable, explained clearly, was very patient, friendly and polite. The call came through quite quickly when we requested help.
D
Donna
02/14/24
Great service
Great service, query answered very quickly.
MA
Ms A Braybrooke
02/14/24
Super responsive and very
Super responsive and very, very helpful (thanks Artjoms)
PB
Paul Bancroft
02/14/24
Fast support
More responsive support line than you might expect - they even called me back!
CL
Cynthia Langley
02/14/24
The advisor I had was absolutely…
The advisor I had was absolutely brilliant. He came back to me on time , and when he couldn’t find a solution, he was upfront about it and told me he will look into it and get back as soon as possible. And that’s exactly what he did. He did what he said he will do.
MB
marcus balmforth
02/13/24
Xero Verify not working
excellent, prompt and helpful phone support by Matt
S
Susan
02/13/24
Marijah was very helpful
Marijah was very helpful, friendly and polite and resolved my problem quickly.
SN
Stephen Nortrop
02/13/24
Got me up and running quickly
Emma was patient, understanding and very helpful. She quickly got me up and running with the system - so thank you
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
