9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
Streamline your finances and grow your business.
Add to compare
Starts from $3.75 / month when monthly
Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
Filter results
Sort by :
Showing 241-250 out of 4649
CD
Clint Drake
03/10/24
Answered my query in a timely fashion
Answered my query in a timely fashion, gave clear answers to my query and backed it up with links to show my how to sort the problem
DG
David Goldstone
03/10/24
Had a question over the weekend
Had a question over the weekend - they responded immediately - we exchanged a few messages until the issue was resolved - which was great!
HA
Helen Armstrong
03/10/24
Two queries in one day doesn't happen…
Two queries in one day doesn't happen often. Both resolved within a couple of hours. Well done Xero!
GS
Gill Schneid
03/07/24
Mia clearly understood my query and really helped
Mia clearly understood my query and even though I had realised what created the issue, she was great at confirming my thoughts and resolution to avoid in the future.
AM
Annette Moran
03/07/24
Easy to understand response to my query…
Easy to understand response to my query and prompt to answer too.
TW
Tanja Waack
03/07/24
Communication
Communication with the team has always been prompt. I cannot fault, the assistance I received in accessing the account. Sam went through this step by step and I am now able to successfully log into the account.
CW
charlie westney
03/07/24
Xero are how a support team should be
Xero are how a support team should be. Once you've opened a case you can book a call, at a time convenient to you, and you get time with a Xero expert who'll listen to your problem and take you through every step you need, whilst looking at your own account with you. They're friendly, knowledgeable and follow up with links to help articles so you've got something to refer back to. Wonderful service.
NM
Neil Mardon
03/06/24
Great service
Very helpful when I logged an issue. Got to talk to a real person who guided me through the process.
M
Margarita
03/06/24
Sohaib (Xero support specialist) was extremely helpful
Sohaib (Xero support specialist) was extremely knowledgeable and helpful and resolved my Xero questions efficiently and professionally.
BB
Becky Barker
03/05/24
Transfer Certificate
I wanted to transfer my Advisor certificate from my old Xero account to my new one. I put in the request through Xero support in the afternoon and this was solved for me the next morning. I am really glad I have not lost the certificate and the process was very simple and quick.
Free vendor scorecard
Evaluate Xero objectively with the accounting software scorecard
A weighted accounting software vendor scorecard to score Xero against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].