9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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Showing 241-250 out of 4605
S
Sarah
02/20/24
Really helpful and knowledgeable
Really helpful and knowledgeable. Response time was also very quick
YR
Yakov Rosenthal
02/20/24
prompt and reliable call back
Date of experience: February 21, 2024
SP
Simon Puleston Jones
02/20/24
Perfect service
Kirsty could not have been more helpful! Patient, kind and dealt with every issue.
GH
Gary Houghton
02/20/24
Grerat knowledge & customer srevice
Grerat knowledge & customer srevice - very friendly - thank you!
JH
Jonathan Hacker
02/18/24
Excellent communication and very quick…
Excellent communication and very quick to respond
NA
Norman Allan
02/18/24
User error needed correction …
I had faith there was a way of dealing with a transaction error. The response was very clear and much quicker than I expected. Excellent.
VA
Vicki Allan
02/18/24
Kirsty was hugely helpful and very…
Kirsty was hugely helpful and very understanding. Outstanding customer service with and great knowledge in the field I needed assistance with. A* Thank you so much.
S
Sharon
02/15/24
Helpful and patient
Rithikha talked me through the issue, she was very patient and reassuring and the problem was resolved.
YH
Yaroslav Hrokhovskykh
02/15/24
Dear XERO!
Dear XERO! I would like to Highlight your employer Mr. Jack. I have served several times, several times is full of satisfactions. I am terrible customer, I knew this, but people like him needs to be granted financially! I am so happy with the knowledge, patience, attitude provided by Mr JACK! God Blessing You! Dear XERO TEAM, look after this guy plz! We need this talents!
SW
Sue Walsh
02/15/24
Payroll issue
My payroll issue was resolved and the support assistant was very well informed and helpful
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
