9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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RL
Russell Laxton
02/26/24
Very professional
Very professional
DC
Darren Chillery Watson
02/26/24
Slow to start but the end result absolutely fabulous
Initially i did feel fobbed off with generic and slow comeback from the weekend team but have to say that Rowan was amazing and sorted it out for me
DG
David Gater
02/25/24
So far so good
So far so good. Running along side another for now until I am happy but wow what a saving if it runs how I need it.
DB
Debbie Botha
02/25/24
Amazing support
Amazing support, very much above and beyond expectations from Precious.
K
Kieron
02/22/24
Very impressed
Having used a lot of online software, I have to Xero has one of the best customer services in the world. Fast and knowledgable. Giving advice not just on their product but on accounting and best practise.
FC
Ferris Cowper
02/22/24
Outstanding Help team
Outstanding Help team. Their online service gave me comprehensive answers to my questions in well under 2 hours. But they also have people you can speak with on the 'phone which is amazing!!! Today I needed 'phone support and Caitlin from the UK office called me. She was careful, patient and accurate and the problem was completely solved. Thanks to Caitlin and Xero, this kind of support is a powerful reason for buying Xero.
FC
Ferris Cowper
02/22/24
The Xero help team are just amazing, especially Caitlin
The Xero help team are just amazing. Really fast replies to my online requests for help, well under 2 hours. Today I needed 'phone help. Yes, Xero actually have people you can talk to!!! My support specialist on the 'phone was Caitlin from the UK office and she was really fantastic. This is one really powerful reason to use Xero.
PG
Peter Gallagher
02/21/24
A great response
The initial response to my enquiry was very quick. The follow up from a first conversation was equally quick. The operative was clear, concise, helpful and patient in his response. The problem was solved. I cannot see any way in which the "transaction" could have been improved. Much in this post Covid world is broken. It was welcoming to find something that is'nt.
PD
Pro-rod drainage solutions
02/20/24
Absolutely effortless best tool ever no…
Absolutely effortless best tool ever no time wasted with paperwork perfect for me
R
RG
02/20/24
Fab customer experience with an extra added touch!
Had a problem with two factor authentication and sent a support message How to responds quite quickly in a few hours But what really surprised me was a phone call to check in if I was okay if everything was all right and if I needed any more support or help I really didn't expect that so that was absolutely brilliant Well done! Xero. Really appreciate the kindness!
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