9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 231-240 out of 4649
FC
Faye Collyer-Rolls
03/13/24
Phone support was excellent.
Phone support was excellent. Only took 5 minutes to solve an issue that took me 5 hours the day before.
KM
Kim Masters
03/13/24
super helpful
Chiara who helped me with my query was super helpful and went out of her way to send me useful links, to call me to explain what to do. I'm very grateful for the help.
JD
Jo Dale
03/13/24
Outstanding care and fast response time.
Outstanding care and fast response time.
E
Eliza
03/12/24
Very fast response
Date of experience: March 13, 2024
KS
Karen S
03/12/24
Fast
Fast, straight to the point help!
RR
Ruth Rennison
03/12/24
Fantastic customer service
Fantastic customer service, such a helpful young person who resolved my problem
FS
Fatema Sadikot
03/12/24
I got my issue resolved
I got my issue resolved. The reply was quick. Thank you Xero team.
ZP
Zoe Peckham
03/11/24
The online help with any queries with…
The online help with any queries with Xero has always been very good and they get back to you promptly, a big difference for me is that you get a person dealing with any queries rather than an automated response like you do with a lot of companies which can make things very tricky
AH
Alan Harper Smith
03/10/24
A fast response and issue resolved
A fast response and issue resolved. Thank you
HA
Helen Armstrong
03/10/24
Two queries in one day doesn't happen…
Two queries in one day doesn't happen often. Both resolved within a couple of hours. Well done Xero!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].