9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 221-230 out of 4649
CH
Clive Harris
03/19/24
Tricky issue to resolve
Tricky issue to resolve and the agent showed great patience and fixed the problem.
KG
Kate Grieve
03/18/24
Very helpful and patient
Very helpful and patient
R
Rebecca
03/18/24
Did the job
They made a suggestion which solved my issue.
AH
Alison Howe
03/18/24
Response was timely and clear
Response was timely and clear. When multiple exchanges are necessary, support have called to walk through steps to make sure issue resolved and customer is happy.
AD
Anıl Demir
03/14/24
Excellent guidance and prompt reply
Excellent guidance and prompt reply. Quickly resolving issues.
GC
George Chilcott
03/14/24
Very fast and helpful phone call back…
Very fast and helpful phone call back up and running in 10-15 minutes
MG
Michael Gordon
03/14/24
Rapid response, clear answer
Rapid response with clear, effective answer
A
Anonymous
03/13/24
Changing method of authentication for two accounts
The online support would have worked for one account; when it did not work for two accounts, a telephone consultation (at my convenience) was arranged. The telephone caller was prompt, very effective and efficient in solving the problem (and gave me a few other tips as he went along). He did all this in a very pleasant and warm-hearted way. I was very satisfied with the outcome and how it had been reached: a case of 6 stars if there was a sixth star.
NY
New York baby
03/13/24
Great support from Xero…
Whenever I have a query and contact Xero, I always receive a reply quite quickly and my queries have always been resolved with clear instructions.
F
Fred
03/13/24
Payroll issue resolved very quickly!
Had an issue with payroll. Posted on the online customer line. Got an email answer within the hour, then as it needed more input, Xero called me with 2 hours. Amazing!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].