9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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RG
Russell Glass
02/29/24
Customer service was quick to respond
Customer service was quick to respond
SK
Sylvia Kotarba-Harris
02/28/24
Xero support is fantastic
Xero support is fantastic! I spoke with Megan today, who helped resolve my issue in no time and with infinite patience!
EP
Ella Pretorius
02/28/24
Quick and effective!
Date of experience: February 29, 2024
WW
William W
02/27/24
Responsive
I wanted to contact Xero by phone with a payroll query and was disappointed to find that the help team needs to be contacted online but I have been very pleased with the outcome of the query, helpful informative staff and my issue is resolved.
KB
Kerry Blackwell
02/27/24
The response I got from the xero team…
The response I got from the xero team was very quick and they gave very clear instructions to resolve my issue. Thank you.
C
customer
02/27/24
Excellent support was received
Date of experience: February 28, 2024
MB
M B
02/27/24
Call back
I much prefer talking to people, and once I had emailed them to request an urgent call back. I received a call back within a few hours. Problem resolved. Very happy
HB
Hannah Barnett
02/27/24
Mia who was so helpful and resolved my issue quickly
Spoke with Mia who was so helpful and resolved my issue very quickly. It was also very easy to set up a Xero Meet call to share my screen and go over the issue together. Many thanks!
DC
Darren Chillery Watson
02/26/24
Slow to start but the end result absolutely fabulous
Initially i did feel fobbed off with generic and slow comeback from the weekend team but have to say that Rowan was amazing and sorted it out for me
M
MB
02/26/24
Quick response and solves the issues!
Date of experience: February 27, 2024
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
