9.6
Spot Score
Streamline your finances and grow your business.
Add to compare
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
Log in Required to View Reviews
Filter results
Sort by :
Showing 211-220 out of 4605
UW
Ultimate Workforce
03/05/24
Very quick response which was needed as…
Very quick response which was needed as payroll submission declined!
QU
Quickbooks User
03/04/24
Habib was so professional and helpful
Habib was so professional and helpful. He kept me updated and saved the day! Being new to Xero, I needed some reassurance on something concerning my account. I couldn't have asked for a better response. Thank you.
PB
Peter Baker
03/04/24
A fast reply and a reasonable and…
A fast reply and a reasonable and courteous one as well considering I had a quite serious complaint . I feel sorry for the people in the support department as they have to make apologies to the people in the design team!
DB
David Brinkworth
03/04/24
VERY HELPFUL AND KNEW HIS STUFF
Date of experience: March 05, 2024
S
SDDC
03/04/24
Excellent Support
Whenever I contact Xero Support the response is quick, professional and very helpful. They always go the extra mile to help and follow up on any outstanding query. Very impressed.
SA
Sarah Akin-Smith
03/03/24
Very prompt customer service.
Date of experience: March 04, 2024
BH
Beverley Hehir
03/03/24
Excellent services
Xero support have gone out of their way to support me with changes to my business, ensuring xero and hubdoc are interlinked correctly. Fantastic experience, thank you!
UB
UK based professional
03/03/24
Quick response
Quick response, good explanations
C
CN
03/03/24
Great Explanation and details
I have received step by step process to solve the issue. it was very easy to follow and complete.
GE
Gregg Egen
03/01/24
Rithikha was excellent!!!
Rithikha was excellent! She was very professional and friendly and exceptionally patient. She persevered in working to find solutions for helping me regain access to my account in circumstances where my old access email and backup emails were no longer accessible. This exercise proved to be rather complicated but Rithikha called me back several times and talked me through various steps until I was able to resent an alternative account access and FINALLY enbabled me to cancel the ...
Read more
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
