9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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CW
charlie westney
03/07/24
Xero are how a support team should be
Xero are how a support team should be. Once you've opened a case you can book a call, at a time convenient to you, and you get time with a Xero expert who'll listen to your problem and take you through every step you need, whilst looking at your own account with you. They're friendly, knowledgeable and follow up with links to help articles so you've got something to refer back to. Wonderful service.
TW
Tanja Waack
03/07/24
Communication
Communication with the team has always been prompt. I cannot fault, the assistance I received in accessing the account. Sam went through this step by step and I am now able to successfully log into the account.
GS
Gill Schneid
03/07/24
Mia clearly understood my query and really helped
Mia clearly understood my query and even though I had realised what created the issue, she was great at confirming my thoughts and resolution to avoid in the future.
NM
Neil Mardon
03/06/24
Great service
Very helpful when I logged an issue. Got to talk to a real person who guided me through the process.
M
Margarita
03/06/24
Sohaib (Xero support specialist) was extremely helpful
Sohaib (Xero support specialist) was extremely knowledgeable and helpful and resolved my Xero questions efficiently and professionally.
M
Mandy
03/05/24
The speed they came back to me and…
The speed they came back to me and completed the question was great
DW
Derek Wilson
03/05/24
Your support person was excellent in…
Your support person was excellent in helping me gain access to zero in order to refresh bank feedin so vat return can be made A big thank you
D
Danny
03/05/24
Quick response to my problem.
Quick response to my problem. Answered all my queries with excellent detail on how to solve problems encountered. Very helpful, thanks Hannah.
BB
Becky Barker
03/05/24
Transfer Certificate
I wanted to transfer my Advisor certificate from my old Xero account to my new one. I put in the request through Xero support in the afternoon and this was solved for me the next morning. I am really glad I have not lost the certificate and the process was very simple and quick.
AW
Andrew Wallwork
03/05/24
Xero MFA issue support
Excellent and patient advice in resolving a tech issue. Couldn't have been any better.
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