9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 2071-2080 out of 4649
IR
Isaac Rodrigues
06/14/22
Fantastic
Fantastic, I really appreciated the quick response and kindness. Thanks.
LH
Liz Hill
06/14/22
Excellent Support
The support Gentleman tried to help but unfortunately I had a software problem as several tries . He rearranged to call me the following day we I was on a different computer. He called as promised and guided me through a very large CVS file to enable me to import my data.
MC
Mary Carter
06/13/22
Xero support
At all times Xero were very responsive, helpful and knowledgable.
D
David
06/13/22
Great Timely Support!
I had an issue and Xero helped solve it in a timely fashion by replying to my support tickets and also doing a call on Team Viewer, Really impressed, Thanks Harriet!
HT
Helen Thurgood
06/13/22
Very helpful and resolved my issues.
Date of experience: June 14, 2022
JI
Jordan Irons
06/13/22
Amanda was very helpful
Amanda was very helpful. Managed to fix my problem instantly.
CB
Carl Bocock
06/13/22
Had a a few queries in moving payroll…
Had a a few queries in moving payroll over to sage. Every thing was explained clearly and responded to quickly. Can not Fault.
JI
Jordan Irons
06/13/22
Amanda was very helpful
Amanda was very helpful. Managed to fix my problem instantly.
N
Nilesh
06/13/22
To date
To date, Xero have always delivered on every level. The future of accounting.
MC
Mary Carter
06/13/22
Xero support
At all times Xero were very responsive, helpful and knowledgable.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].