9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
Streamline your finances and grow your business.
Add to compare
Starts from $3.75 / month when monthly
Xero Reviews & Ratings
Are you using Xero?
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
Filter results
Sort by :
Showing 2051-2060 out of 4649
C
customer
06/16/22
I love the platform
I love the platform, and its uses, in terms of support, I always hated anything that didn't offer me a contact number, which Xero doesn't, but I requested a call over their support network and got a call in minutes, and my pressing issue was resolved in mere seconds. I could not recommend enough
MB
Mrs B
06/16/22
Well done Xero!
I look after the wages of a very small company. Being old, I find working on computers difficult, but Xero is fairly easy to navigate. Also they will help you when you get stuck. In April I inadvertently made two entries in the wrong order, resulting in my spending quite some time trying to rectify matters. Eventually, I asked Xero for help. This came quickly, and with clear instructions how to put the records right. I was very pleased.
WN
William North
06/16/22
Robyn was terrific.
Date of experience: June 17, 2022
MB
Michael Bowen
06/16/22
Very courteous
Very courteous, fast and professional support.
PD
Polly Dawber
06/16/22
Pleasant experiences with Xero
It has been pleasant experience to provide my bookkeeping services by using Xero in the last five years. Every time when I had problem, I contacted Xero and always received your quick responses and right solutions. Because of these good experiences, I have recommended quite a few new clients to switch to Xero from Sage and Quickbook. If you can consider to give discount for my clients' subscription when I register them with Xero by my personal email address instead of my practice one, that ...
Read more
DP
Dan P
06/15/22
"Great Stuff - Basically my entire job"
What do you like best about Xero? Xero is something I use every day. It's the mainframe for our business in terms of reporting, day-to-day management, and interconnectivity between systems. It works well for us, and we manage all of our incoming and outgoing on there.
LM
Lindsay MacGregor
06/15/22
excellent customer service
I have been given excellent customer service by Rohan. He was patient and very understanding of my limited computer knowledge. Nothing was a bother to hi. I have moved from another provider. If this is the level of care then I am glad I did. First class.
LK
Leigh Keating
06/15/22
Had people within my company trying to…
Had people within my company trying to sort the problem we had out with no success, I contacted Xero opened a case - followed directions from them and Boom done in minutes- excellent concise correct guidance
JW
JANETTE WELLS
06/15/22
Helpful Advice
Naveed was extremely helpful and he followed up his advice with clearly written instructions.
RW
Rachel Willis
06/15/22
good, quick response
Very helpful
Free vendor scorecard
Evaluate Xero objectively with the accounting software scorecard
A weighted accounting software vendor scorecard to score Xero against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].