9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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Showing 191-200 out of 4605
KS
Karen S
03/12/24
Fast
Fast, straight to the point help!
FS
Fatema Sadikot
03/12/24
I got my issue resolved
I got my issue resolved. The reply was quick. Thank you Xero team.
E
Eliza
03/12/24
Very fast response
Date of experience: March 13, 2024
ZP
Zoe Peckham
03/11/24
The online help with any queries with…
The online help with any queries with Xero has always been very good and they get back to you promptly, a big difference for me is that you get a person dealing with any queries rather than an automated response like you do with a lot of companies which can make things very tricky
CD
Clint Drake
03/10/24
Answered my query in a timely fashion
Answered my query in a timely fashion, gave clear answers to my query and backed it up with links to show my how to sort the problem
DG
David Goldstone
03/10/24
Had a question over the weekend
Had a question over the weekend - they responded immediately - we exchanged a few messages until the issue was resolved - which was great!
JW
John Willmott
03/10/24
Quick and easily understood help Thanks Olliefrom…
Quick and easily understood help from Ollie
AH
Alan Harper Smith
03/10/24
A fast response and issue resolved
A fast response and issue resolved. Thank you
HA
Helen Armstrong
03/10/24
Two queries in one day doesn't happen…
Two queries in one day doesn't happen often. Both resolved within a couple of hours. Well done Xero!
AM
Annette Moran
03/07/24
Easy to understand response to my query…
Easy to understand response to my query and prompt to answer too.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
