9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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Showing 11-20 out of 4605
M
Meghann
06/19/24
Nabeel in Customer Support was amazing
I'm new to Xero (previous Quickbooks user) and was having issues matching my payroll transaction to the automatically created bill. Nabeel was incredibly kind and helpful and I understand the process so much better now. 10/10 support from Nabeel!
H
Helen
06/19/24
Quick response and fix
Quick response to a support request and a knowledgeable technician who identified the issue quickly. Thank you.
M
Meghann
06/19/24
Nabeel in Customer Support was amazing
I'm new to Xero (previous Quickbooks user) and was having issues matching my payroll transaction to the automatically created bill. Nabeel was incredibly kind and helpful and I understand the process so much better now. 10/10 support from Nabeel!
H
Helen
06/19/24
Quick response and fix
Quick response to a support request and a knowledgeable technician who identified the issue quickly. Thank you.
SW
Stephen Wilson
06/18/24
Top notch help from Xero Payroll
I had a difficult set of problems to solve when payroll migrated from one software to Xero. The Xero payroll team were quick in resolving my multiple issues and helping me along with the migration process.
M
Mark
06/18/24
Very good work
Date of experience: June 18, 2024
JL
Julie Lodge
06/18/24
Problem Solved!
Couldn't make batch payments, but given clear instructions how to clear cookies and cache and load javascript and I'm up and running again!
SA
Sajan Abraham
06/18/24
Good service from the lady i spoke
hi the lady i spoke was good
JL
Julie Lodge
06/18/24
Problem Solved!
Couldn't make batch payments, but given clear instructions how to clear cookies and cache and load javascript and I'm up and running again!
SA
Sajan Abraham
06/18/24
Good service from the lady i spoke
hi the lady i spoke was good
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
