9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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Showing 161-170 out of 4605
BG
Bill Griffin
03/21/24
Speedy & Efficient
Although the problem had a few stages to it, it was resolved speedily and efficiently.
JH
Joanna Handman
03/21/24
Excellent customer support
I have only just started using Xero and still getting to grips with it. I had a call with customer support and I can't praise Hannah Collingwood enough - she was so helpful
BG
Bill Griffin
03/21/24
Speedy & Efficient
Although the problem had a few stages to it, it was resolved speedily and efficiently.
JH
Joanna Handman
03/21/24
Excellent customer support
I have only just started using Xero and still getting to grips with it. I had a call with customer support and I can't praise Hannah Collingwood enough - she was so helpful
B
Ben
03/21/24
Really easy to deal with and issue was resolved quickly.
Really easy to deal with and ossuevwas
B
Ben
03/21/24
Really easy to deal with and issue was resolved quickly.
Really easy to deal with and ossuevwas
N
Nigel
03/21/24
Prompt response to the issue.
Prompt response to the issue. Technician understood the problem and provided knowledgebase articles for us to follow to resolve the situation.
J
John
03/21/24
Very quick and comprehensive support
Date of experience: March 22, 2024
N
Nigel
03/21/24
Prompt response to the issue.
Prompt response to the issue. Technician understood the problem and provided knowledgebase articles for us to follow to resolve the situation.
CS
Charles S
03/21/24
Where do I start.
Where do I start. Personally I think that Xero is the most intuitive accounting software on the market today, but since accounting software should be about the owner and not the accountant (after all it is their business and not mine), I'll give two bits of feedback. 1. A client loves it because she can navigate it herself without the aid of an accountant (this is where a lot of the others fall down, they are not owner friendly). 2. A client (a little disorganised if I am honest), managed ...
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