9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1601-1610 out of 4649
IM
Ian Morris
12/05/22
Support resolved query super-fast.
I had a question about the latest update to the dashboard. Rajib from support was quick to respond and quick to jump on a screenshare to help me understand where I was going wrong. Perfect service.
T&
Town & Country Staff
12/05/22
Excellent Customer Service!!
Initally I really didn't like the fact there wasn't a help line number so I used the chat option and then today Mohammed called me and did a take over of my screen and solved my problem in 5 mins. He also helped me with an invoicing query I had. Very well trained staff and an excellent service and system all round.
SS
Sahil Sengal
12/04/22
Helpful
Helpful, Thanks!! Issue has been resolved and quick reply.
MP
Mr Peter Mukherjee
12/01/22
Extremely helpful customer services team
Date of experience: December 02, 2022
F-
FIXABALL - BALL'S GRINDING
11/30/22
Fast resolution
Received a response within an hour with easy steps to follow to fix
F-
FIXABALL - BALL'S GRINDING
11/30/22
Fast resolution
Received a response within an hour with easy steps to follow to fix
P
Paul
11/29/22
Couldn't be more helpful to resolve my issue!
Guys are super helpful when you have to speak to them and are often responding within the hour for a case. Can't complain with that type of service in these times! Well done guys/girls!
JL
Jackie Long
11/29/22
Authentication Issue
I received a telephone call within the hour. I was given clear advise and assistance with my problem. Support person Joe was very efficient
P
Paul
11/29/22
Couldn't be more helpful to resolve my issue!
Guys are super helpful when you have to speak to them and are often responding within the hour for a case. Can't complain with that type of service in these times! Well done guys/girls!
JL
Jackie Long
11/29/22
Authentication Issue
I received a telephone call within the hour. I was given clear advise and assistance with my problem. Support person Joe was very efficient
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].