9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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SR
Sumir Rai
03/24/24
Xero was the first of the true web…
Xero was the first of the true web native accounting platforms. Used it for years and it's always been available, scaled and had everything you need for an SME (at least).
SR
Sumir Rai
03/24/24
Xero was the first of the true web…
Xero was the first of the true web native accounting platforms. Used it for years and it's always been available, scaled and had everything you need for an SME (at least).
R
Robert
03/24/24
Highly recommended
The thing very system is user friendly maintained up to date and does every well
CT
Christopher Teague
03/24/24
Frees up my time
Frees up my time , great system for speed and information
CT
Christopher Teague
03/24/24
Frees up my time
Frees up my time , great system for speed and information
R
Robert
03/24/24
Highly recommended
The thing very system is user friendly maintained up to date and does every well
TG
Triton Guy
03/23/24
Great thanks
Great thanks
TG
Triton Guy
03/23/24
Great thanks
Great thanks
BG
Bill Griffin
03/21/24
Speedy & Efficient
Although the problem had a few stages to it, it was resolved speedily and efficiently.
N
Nigel
03/21/24
Prompt response to the issue.
Prompt response to the issue. Technician understood the problem and provided knowledgebase articles for us to follow to resolve the situation.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
