9.6
Spot Score
Streamline your finances and grow your business.
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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WA
William Anderson
04/02/24
A very helpful phone call from an…
A very helpful phone call from an expert on the helpdesk
MK
Martine Knight
04/02/24
Excellent Service
Thank you for your excellence assistance in helping us change an ex-employee email address to enable a current employee to use the address.
MK
Martine Knight
04/02/24
Excellent Service
Thank you for your excellence assistance in helping us change an ex-employee email address to enable a current employee to use the address.
VM
V m
04/02/24
I had a problem 11 pm I was getting so…
I had a problem 11 pm I was getting so frustrated I emailed, and I am sure from my email they knew I was frustrated they called me within minutes and chatted and solved it - really incredible who else would do that
WA
William Anderson
04/02/24
A very helpful phone call from an…
A very helpful phone call from an expert on the helpdesk
VM
V m
04/02/24
I had a problem 11 pm I was getting so…
I had a problem 11 pm I was getting so frustrated I emailed, and I am sure from my email they knew I was frustrated they called me within minutes and chatted and solved it - really incredible who else would do that
LR
Laura Rooke
04/01/24
Excellent customer service
I dont know of another company that will follow though with customer service like Xero do. Great customer help desk and if the issue can't be resolved they call and help. Brilliant, thanks Xero!
GC
Geoff Chaplin
04/01/24
Small business control
easy to set up and use. As a small business i have total control from my phone ipad and desk top
LR
Laura Rooke
04/01/24
Excellent customer service
I dont know of another company that will follow though with customer service like Xero do. Great customer help desk and if the issue can't be resolved they call and help. Brilliant, thanks Xero!
GC
Geoff Chaplin
04/01/24
Small business control
easy to set up and use. As a small business i have total control from my phone ipad and desk top
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
