9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
Streamline your finances and grow your business.
Add to compare
Starts from $3.75 / month when monthly
Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
Filter results
Sort by :
Showing 131-140 out of 4649
CA
customer AMN
04/23/24
Prompt and complete
Date of experience: April 24, 2024
CS
Clare Smith
04/22/24
Prompt reply to query
Prompt reply to query, clear advice, good security clearance, polite and friendly.
I
Iku
04/22/24
quick response
The support by Precious was quick and simple. It solved the problem instantly with her instruction!
MA
Ms Ali Brooks
04/18/24
very responsive and helpful
very responsive and helpful - excellent service
JB
Jonathan Bunkall
04/18/24
Service how it should be - A1
Personable, helpful and a very pleasant first time experience. Could not fault, and helped solve my query straight away.
RD
Rosalind Difford
04/17/24
Excellent customer support
Had to contact Xero support about a problem that could have cost me money. They answered within a couple of hours even though it was the evening, gave me explicit instructions that were easy for a newbie to Xero to follow. Problem solved. Really great service.
C
customer
04/17/24
EXCLLENT SERVICE, WENT ABOVE AND BEYOND
i WAS STRUGGLING TO UNDERSTAND WHAT NEEDED TO BE DONE, THE OPERATIVE RANG ME UP AND TOOK ME THROUGH STEP BY STEP TO NSOLVE MY PROBLEM THAT i HAD BEEN STRUGGLING WITH FOR A LONG TIME,
JM
Jane Moore
04/17/24
Really patient and helpful and solved my issue
Really patient and helpful
HD
Helen DeZwaan
04/16/24
System Problem
The problem was handled quickly with efficiency. Not a simple problem but instructions were clear and concise. Thank you guys
FT
Finance Team
04/16/24
quick response that gave confidence…
quick response that gave confidence with the answer
Free vendor scorecard
Evaluate Xero objectively with the accounting software scorecard
A weighted accounting software vendor scorecard to score Xero against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].