9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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Showing 121-130 out of 4605
CS
Chris Shelley
04/08/24
Quick response
Quick response, issue resolved.
MM
Mandy Martin
04/08/24
Very helpful and offer of more…
Very helpful and offer of more assistance if needed.
D
David
04/07/24
Rohan was first class
Timely, inciteful and action driven support. Rohan was excellent.
CS
Carol Shadrick
04/07/24
Quick resolution to my problem
Quick resolution to my problem. Initially said 3 hours for response but all sorted out in about 30 minutes.
RT
Rob Taylor
04/07/24
Sruggling to change account details
Had an issue trying to change some details on my Xero account. Very quick response [well within the guidelines for expected response times]. Clear step by step guidance and resolved in 30 seconds.
S
SW
04/07/24
Excellent Service
Excellent Service. really happy fast response, fast resolution even with challenges that occurred
D
David
04/07/24
Rohan was first class
Timely, inciteful and action driven support. Rohan was excellent.
RT
Rob Taylor
04/07/24
Sruggling to change account details
Had an issue trying to change some details on my Xero account. Very quick response [well within the guidelines for expected response times]. Clear step by step guidance and resolved in 30 seconds.
S
SW
04/07/24
Excellent Service
Excellent Service. really happy fast response, fast resolution even with challenges that occurred
CS
Carol Shadrick
04/07/24
Quick resolution to my problem
Quick resolution to my problem. Initially said 3 hours for response but all sorted out in about 30 minutes.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
