9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1231-1240 out of 4649
A
Alanda
04/20/23
after getting support via chat
after getting support via chat , a call was arranged and what a help that was Matt , was able to assist and answer all my queries , he even look into my pension set up which was so helpful as he help correct an error of my understanding, hoping I don't need any more support but if I do i will be confident that my query will be responded effectively so sending big thanks to both Mary and Matt who help me with my payroll questions/query
O
Olly
04/19/23
Great service and really friendly
Date of experience: April 20, 2023
C
customer
04/19/23
Quick and Easy support
Raised a support ticket though the website. Ticket was answered and resolved within an hour. Thank you
BR
Bev Richardson
04/19/23
prompt and efficient with the exact…
prompt and efficient with the exact outcome I had asked for
LI
lesley irwin
04/19/23
Excellent service in resolving my problem
Excellent service everything didn’t work quite as expected but advisor persevered and resolved my problem
LI
lesley irwin
04/19/23
Excellent service in resolving my problem
Excellent service everything didn’t work quite as expected but advisor persevered and resolved my problem
JR
Janice Reader
04/18/23
very prompt detailed response
Date of experience: April 19, 2023
F
FP
04/18/23
Vilma Excellent service & very knowledgeable!
Vilma is very knowledgeable, understanding and excellent customer service. She went above and beyond to help me understand about fixed asset depreciation and talk me through every step. I truly appreciate her help and effort. Thank you so much Vilma
EA
Emma Adeane
04/18/23
Most amazing support from Anuoluwapo
I have just had the most amazing support from Anuoluwapo at Xero. She was simply superb. I have used Xero for a couple of years and never needed support before because it is so user-friendly. However, when I needed help, I certainly got it. She eventually had to call me, we screenshared, and she explained everything. Brilliant product, and more than brilliant staff. Many thanks to Anuoluwapo
G
GA
04/18/23
Xero support reply within 2 minutes
Xero support replied and solved query within 2 minutes of my message to them.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].