9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1211-1220 out of 4649
IA
Ishtiaq Ahmad
04/25/23
Fantastic people and amazing software.
Date of experience: April 26, 2023
J
Jo
04/25/23
Excellent quick response
Excellent quick response. Need this when deadline short. Thank you team Xero
DC
Deb Chapman
04/25/23
The representative phoned me and very…
The representative phoned me and very nicely talked me through the procedure. I am not very good at reading instructions. But over the phone it was a breeze she was fantastic.
IA
Ishtiaq Ahmad
04/25/23
Fantastic people and amazing software.
Date of experience: April 26, 2023
S
SEK
04/24/23
Quick response
Quick response. Issue resolved. Very helpful
A
anonymous
04/24/23
The assistance and information I was…
The assistance and information I was given helped to resolve the problem
TO
Tracy Oldfield St Johns out of school club
04/23/23
Great customer support
Date of experience: April 24, 2023
JS
Joanna Saal
04/23/23
It can take a while to get a call back…but it's worth it!
It can take a while to get a call back from Xero support but when you do I find the advice, support and patience of the advisors extremely helpful. The advisor I spoke to today (Muhammad Husain) went above and beyond to resolve my issues which I couldn't have resolved without his expert know-how. Although it is sometimes frustrating having to wait for a call back I am never left feeling the service is anything but highly impressive
AB
Accounts BPH
04/23/23
Excellent advice and assistance
Excellent advice and assistance from Kirsty who made sure I was confident to deal with the problem and remedy it.
L
Lisa
04/23/23
What made this experience even better…
What made this experience even better was that Sami called me without me even requesting a call, as he could see that I had been struggling with this current issue for a few days. He could see that a quick phone call and screen share would solve this problem, which it did! Amazing!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].