9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 111-120 out of 4649
JM
john mccallum
04/29/24
I had an issue migrating data
I had an issue migrating data, I couldn't understand what the problem was. I raised a ticket and Connor solved the problem first time.
C
Clare
04/29/24
The support team at Xero were…
The support team at Xero were brilliant. They responded quickly with clear instructions that were easily to follow. They answered any follow-up questions promptly and were a great help. Thank you Team Xero!
AI
ACCOUNTS IDH
04/28/24
Once it was established what I needed…
Once it was established what I needed Ali was quick to come back with the answer and helped me solve my query
SP
Simon Powell
04/25/24
Resolved my problem straight away
Amazed to qet such a quick reply from the support team that resolved my problem straight away. Thank you so much!
PL
Pete L
04/25/24
Highly Recommended
I contacted the Xero support team as a pre-sales enquiry when moving from the free trial to purchase. The response was fast, free and accurate. As an ex. Sage user I am extremely impressed with Xero as a package. Well presented, intuitive and so far it offers more than we need for our little non-profit organisation.
MB
Martin Barnwell
04/25/24
Great support
Prompt response and issue resolved quickly
V
Valentina
04/25/24
Fantastic experience via shared screen
Fantastic experience via shared screen. Professional, knowledgeble and straight to the point. I'm very happy with my first time interaction with Xero support team. Thank you very much.
D
David
04/25/24
First class response to my problem…Hopefully problem sorted
First class response to my problem logging in. Hopefully we will now have it resolved.
VG
Victoria Greene
04/25/24
Easy to get in touch and use
Easy to get in touch and use. Regular updates and query quickly resolved
ST
Simon Taylor
04/25/24
I find Xero support excellent
I find Xero support excellent. Although you have to register a case online (and can't just call them up) I have found them very responsive and that their support team provide clear and helpful advice. The best online customer support team that I have come across.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].