9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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Showing 111-120 out of 4605
MR
matthew rockey
04/09/24
customer support
great customer care very prompt with solutions
MR
matthew rockey
04/09/24
customer support
great customer care very prompt with solutions
CS
Chris Shelley
04/08/24
Quick response
Quick response, issue resolved.
TC
Tina Cobb
04/08/24
Everyone very responsive and resolved…
Everyone very responsive and resolved the issue immediately. Thank you.
CS
Chris Shelley
04/08/24
Quick response
Quick response, issue resolved.
K
KH
04/08/24
John was so helpful and patient
John was so helpful and patient. He ensured the issue was resolved and it was really helpful that he could see my screen. Super friendly and great to get this all done! Thank you
TC
Tina Cobb
04/08/24
Everyone very responsive and resolved…
Everyone very responsive and resolved the issue immediately. Thank you.
K
KH
04/08/24
John was so helpful and patient
John was so helpful and patient. He ensured the issue was resolved and it was really helpful that he could see my screen. Super friendly and great to get this all done! Thank you
LW
Lynne Wellbelove
04/08/24
Sorted issueMTD VAT
Sorted issue
LW
Lynne Wellbelove
04/08/24
Sorted issueMTD VAT
Sorted issue
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