9.6
SpotScore
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 1151-1160 out of 4649
K
Kate
05/17/23
Great system & communication for a help…
Great system & communication for a help desk - so much better than other companies who effectively hide their customer service
K
Kate
05/17/23
Great system & communication for a help…
Great system & communication for a help desk - so much better than other companies who effectively hide their customer service
MS
Mita Shah
05/17/23
Robyn Excellent on payroll guidance
Robyn communicated via support but we were unable to understand the notes properly, so she rang and resolved and guided further to get information
AT
Abigail Taboada
05/17/23
Prompt and relevant reply
Date of experience: May 18, 2023
S
Sue
05/14/23
Fast, helpful response
Had an issue, support came back to me very fast with a solution and the report I could not download.
S
Sue
05/14/23
Fast, helpful response
Had an issue, support came back to me very fast with a solution and the report I could not download.
J
Joyce
05/13/23
Prompt and accurate answers
Date of experience: May 14, 2023
J
Joyce
05/13/23
Prompt and accurate answers
Date of experience: May 14, 2023
AP
Andrew Prince
05/13/23
Xero support responded promptly
Xero support responded and resolved my issue promptly.
JF
Jackie F
05/13/23
I couldn't log on into Xero on my Mac
I couldn't log on into Xero on my Mac. I had an HTTP fault message. I contacted Xero support through the app on my phone. I very speedily received a response. Within a few minutes, I received some instructions detailing what to do. The instructions were very clear and I managed to follow them easily. Thereafter I was able to log straight back into Xero on my Mac. This is the first time I have had to contact support in the 7 years I have been using Xero and I was very impressed how easy it ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].