9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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Showing 101-110 out of 4649
M
MRoach
05/28/24
Great customer service
Not only is the Xero software super easy to use, their customer support is great!
X
Xsource
05/28/24
Hannah from WFM support is the best!
I've recently come accross a really stressul scenario. Hannah from WFM has been absolutely fantastic and proactive in providing the support I needed. Her product knowledge, customer service, turnaround time, as well as speed of responsive and conscientiousness are outstanding.
LH
leigh Harris
05/24/24
awesome service
Date of experience: May 24, 2024
LL
Lesley Laws
05/23/24
Whenever you need help the team are…
Whenever you need help the team are quick to respond and really helpful - Harry in particular was excellent with his support and help
C
Carol
05/23/24
Solved my issue very efficiently
Solved my issue very efficiently, thank you
JC
John Caswell
05/21/24
Great advice
Great advice
C
Consumer
05/20/24
Startup software
Date of experience: May 20, 2024
MT
Mr Terry O
05/20/24
Fantastic service
Date of experience: May 20, 2024
TB
Tom Bryce
05/20/24
Good response from Help line but a…
Good response from Help line but a phone call would have been better, suggest Xero has person to person call line. It was very difficult to find the Xero help contact. Spell it out make it easy.
CF
Chris Finch
04/29/24
Response was quick and problem was…
Response was quick and problem was solved really quickly - excellent customer support. Well done!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].