9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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Showing 101-110 out of 4605
SN
Stuart Nash (Alchemy Global)
04/15/24
An intuitive platform that covers all…
An intuitive platform that covers all of my business needs.
MP
Mary-Anne Pereira
04/15/24
Friendly, helpful assistance
It was great to talk to a friendly, helpful human being from Xero support to find a resolution to my problem. The support team were prompt in their replies which is greatly appreciated. Thank you.
RK
Raj Kumar
04/14/24
Quick response
Date of experience: April 15, 2024
AD
A DONNELLY
04/13/24
Very polite responsive and helpful…
Very polite responsive and helpful thank you
KB
Kevin Brown
04/11/24
Customer Support by Xero
The service level regarding my query was outstanding, these guys no what going the extra mile for a customer means and they deliver
IA
Ian Ashton
04/11/24
Excellent service
Excellent service
C
customer
04/11/24
Agent replied to query within 15…
Agent replied to query within 15 minutes of me requesting it. Helpful information given by a polite agent. Many thanks .
MD
Mr Douglas Shaw
04/10/24
Problem solved promptly and…
Problem solved promptly and courteously. Thank you
MR
matthew rockey
04/09/24
customer support
great customer care very prompt with solutions
MR
matthew rockey
04/09/24
customer support
great customer care very prompt with solutions
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
