9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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MA
Ms Ali Brooks
04/18/24
very responsive and helpful
very responsive and helpful - excellent service
RD
Rosalind Difford
04/17/24
Excellent customer support
Had to contact Xero support about a problem that could have cost me money. They answered within a couple of hours even though it was the evening, gave me explicit instructions that were easy for a newbie to Xero to follow. Problem solved. Really great service.
JM
Jane Moore
04/17/24
Really patient and helpful and solved my issue
Really patient and helpful
C
customer
04/17/24
EXCLLENT SERVICE, WENT ABOVE AND BEYOND
i WAS STRUGGLING TO UNDERSTAND WHAT NEEDED TO BE DONE, THE OPERATIVE RANG ME UP AND TOOK ME THROUGH STEP BY STEP TO NSOLVE MY PROBLEM THAT i HAD BEEN STRUGGLING WITH FOR A LONG TIME,
GT
Gill Taylor
04/16/24
Exemplary
Extremely quick and patiently helped solve my issue thank you for all your help
EM
Elna McKenzie
04/16/24
John called me out of the UK to assist…
John called me out of the UK to assist me in South Africa, after my cell phone and laptop was stolen. I can only say thank you for this amazing gentleman, he was kind and helpful. I am back in Xero and can continue with my work.
AB
AMY BLACK
04/16/24
Expenses
Quick response
HD
Helen DeZwaan
04/16/24
System Problem
The problem was handled quickly with efficiency. Not a simple problem but instructions were clear and concise. Thank you guys
FT
Finance Team
04/16/24
quick response that gave confidence…
quick response that gave confidence with the answer
MP
Mary-Anne Pereira
04/15/24
Friendly, helpful assistance
It was great to talk to a friendly, helpful human being from Xero support to find a resolution to my problem. The support team were prompt in their replies which is greatly appreciated. Thank you.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
