9.6
Spot Score
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Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.
Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.
Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.
New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.
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MS
Mr Souter
06/22/24
Aminah was incredibly patient, pragmatic and knowledgeable from the start
Date of experience: June 22, 2024
EW
Easton Willock
06/21/24
Support to do a UPR
Mariah and Cailtin were so supportive and helpful and patient whilst I tried to submit an UPR to. Correct an earlier error in FY 2023
LB
Lisa Bartup
06/21/24
Sophie was great
Sophie was great, very knowledgeable and was able to sort out a quite complex log in issue for me and get me back working again!
SD
Shareen Dosanjh
06/20/24
Always helpful and friendly
Always helpful and friendly. Very efficient and solve my issue promptly.
SH
SUPPORTMATCH HOMESHARE
06/20/24
SUPPORT&MATCH is a Community Interest Company
Supportmatch Homeshare is a Community Interest Company that works in the best interests of Communities which includes Key Workers and Older People who need help, Support and companionship at home through Homesharing. Today, Rochelle and Charlotte helped us tremendously to reduce the cost for our XERO Subscription which in turn is fed back into the community to help those who are struggling financially to make ends meet. We thank Rochelle and Charlotte for stepping to help us in this way ...
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AS
Ana Sabin
06/20/24
Very quick to come back to me
Very quick to come back to me. Thank you
JH
Jeremy Haldane
06/19/24
Aaron's Service
Aaron was patient, knowledgeable, professional and walked me through my challenge, step by step until it was resolved. So greatful.
AM
Alicia Moreman
06/19/24
Excellent experience
Excellent experience, Very fast response to query and issue resolved straight away
A
Andrew
06/19/24
Prompt and practical response
Date of experience: June 19, 2024
SD
Shane Deeming
06/19/24
Jacqui was amazing helped me sort out…
Jacqui was amazing helped me sort out everything
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
