Wirex Wallet Reviews in July 2025: User Ratings, Pros & Cons

Very disappointed

I have deposited funds in my wirex acount a week and a half ago, wirex took my money gladly but immidiately suspended my account because they requried extra verification: a proof of a living adress, I have suplied it a day later but almost two weeks have passed and the account is not verified and I can not do anything with my money which is inside. Their costumer support is mainly bots so other than saying they are doing their best I get no reply. Wirex have replied here that they asked me ...

They locked account a second time

They locked account a second time, pretending to ask for personal information, even if i have the account with them for years and all the info i submitted already remained the same. I sent them all requested info and they always reply with standard messages without anything really helpful. Its clearly something very wrong about them. Now the account and money is locked for 5 days and they don't even bother to reply to my support requests to tell me if they received the documents i ...

Ticket: 1460913

[RISOLTO✅] Abbiate pazienza. Sono cliente Wirex dal 2017, nel 2018 supero verifica FoS dopo circa 20 giorni di attesa ma con Dashboard accessibile. Da quel momento nessun problema sino al 17 settembre 2021, dove il mio account con 300k€ viene sospeso e mi richiedono verifica FoS che si conclude anche con l’aiuto e le relative spese, di un avvocato che opera nella giurisdizione Lituana. Ora dal 20 aprile 2022, dopo aver compilato un questionario sempre sul FoS, mi viene chiesta prova di ...

No costumers support

No costumers support. I got a refund on the things I purchased but it's no shown on my account..

I think I was scammed by Wirex app

I think I was scammed by Wirex app and I should go to police with all the details. I am a new customer and my Solana transaction (385$) is in pending status for one week. I tried to contact a support, but I received only automatic reply and nobody didn’t help me. Looks like there is no real support and app is intended to fraud people. My ticket number is "1499146" upd: this issue was resolved but my overall experience was negative

I have a pending Bitcoin transaction…

I have a pending Bitcoin transaction for almost 3 days. There is no incoming transaction to my private wallet. Customer service provides standard answer and closes chat. i would like my funds returned to me as soon as possible. Please provide feedback to my email, ticket 1486299 .

SCAM

No answers from support, when contacted the answer is always the same "our team is working on it". Two weeks and still not a clue where my money is. The referral rewards also aren't credited so don't even bother to invite your friends as they will also fall for this scam. Just use another app, as this one will scam you and your money will disappear without ever coming back.

Just scammers

Just scammers , lost my money just like thousands of people, By the way they have clwver bots even on twitter

Company is not trust worthy

Hello I was searching for a new crypto platform. I found Wirex, and I was planning to move my funds here, but they can't even pay out promised refferals for creating account. It's been almost 2 months, and support says they will forward my case to another team and do nothing. I'm going to change opinion when my case is resolved, because app itself isn't bad thanks for help

SCAM!! Wirex requests to verify source of funds and freezes my account and money

For a week now, I have had my money sequestered by a supposed surprise KYC process. I have sent them several times' documentation proving that I am the owner of a company from which my funds come from. But there is no response and no activity from Wirex. ABSOLUTE SILENCE. COMPLETELY IGNORED. MY MONEY HIJACKED BY THESE UNPRESENTABLE PEOPLE!! HAVE I BEEN SCAMMED? Please stop Abuse customers in this way. This attitude of wirex is unacceptable for a company that works with other people's ...