Wirex Wallet Reviews in June 2025: User Ratings, Pros & Cons

The whole Wirex is fine.

Date of experience: March 27, 2024

I asked several times the statement...

I asked several times the statement... No answer from support. When my account was blocked, The toal funds ~ 16k eur. You sent me ~2k EUR. I'm waiting for the statement. ignoring the provision of account… ignoring the provision of account statements there was a request for a statement of the balances of a closed account on the recommendation of the Wirex Team (trustpilot). there was no answer. From February no answer. ticket numbers: 5791658 5271989 3371245 877548 867157 Date of ...

You guys are not good in transferring…

You guys are not good in transferring my funds for the past few days ago and it sucks I have a bad experience

Unreliable. Non-existent support

They verified me quickly, I deposited and was sent the card and as soon as I activated the card they blocked my account. Opened ticket ID #5787959 and after an automated response they are no longer responding. They took the money and the account is now blocked for two months without allowing me to do any operations. Too bad. Seemed like a reliable company, but I was definitely scammed. Not recommended.

I decided to use Wirex just for easily…

I decided to use Wirex just for easily spending crypto with their card, but I regret this decision. A few days ago I’ve received a refund in my card due to a cancelled purchase but the refund amount has yet to be reflected in my account balance. I reached out support but after requesting screenshots of the app to better explain the issue (in which my initial explanation was crystal clear) they been dead silent on the matter. Currently Wirex is keeping my money and I do not have access to ...

Good App, but IBAN UNAVAILABLE :(

The app is very good and smooth, and they offer nice services, both for traditional-bank and for crypto-related things. But I have a huge issue: I created my account and I verified it (intermediate verification), but after a week I haven't received yet my IBAN and my banking details. I contacted the customer service and they replied: "issues with activating bank details. this option is temporarily unavailable, we can not provide an exact resolution timeframe". I think you should publish at ...

Blocked out from funds since December

Account has been pending periodic review since December and despite numerous tickets I'm still locked out of my account and can not access funds. Ticket number 5816830

I’ve been waiting for almost 8 months…

I’ve been waiting for almost 8 months to get my money back. They keep telling me that I need to be a little more patient. But it has been 8 months. I sent them my account details and everything long long time ago. Now It just feels like they are stealing from me. Now the edit after wirex’s reply. I don’t want to discuss the closure of my account. I know all this and I don’t care what the reason is. I just want what Wirex promised me in August 2023, that they would transfer my remaining ...

The card stopped working

The card stopped working, declined every time I used it, I contacted their support and explained how it was being declined every time I used it, they replied with "send us a screen shot", as I didn't have time stood at the supermarket checkout to take a screen shot, I used my Natwest card. Now the app will not let me make exchanges until I do a survey at "id.wirexapp.com" when I go here there aren't any surveys to fill out, so I contacted their support and explained the problem, they said ...

I am still unable to withdraw funds

After my previous unfavorable review, I received an email stating that I could now access my funds. I converted the funds to EUR, but to my surprise, the send function was not functioning properly. Despite sending them an email last week, I have yet to receive a reply. It seems like these individuals do not genuinely care about resolving even the most problematic cases, and I strongly believe that their regulation should undergo a thorough review. Unfortunately, I am still unable to ...