8.8
SpotScore
WhosOn Reviews in August 2026: User Ratings, Pros & Cons
Build strong connections with customers through advanced chat technology.
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Starts from $33 / User / Month
WhosOn Reviews & Ratings
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Spotsaas Editor’s POV
WhosOn's chat features include sentiment analysis and canned response suggestions, which help agents respond faster to customer messages. Before shortlisting, verify that sentiment detection works accurately for your customer base—test it with real chat logs during a demo, as accuracy varies by language and message type. Check whether the platform integrates with ...Read more
WhosOn pros and cons
Proactive visitor engagement
Sentiment analysis
Smart response suggestions
Real-time insights
Limited customization options
May lack advanced features
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Showing 11-19 out of 19
C
Claire
03/10/15
Excellent Service
Great tool and service. Lots of great features that really set the software apart. Good set up too with clear training and support.
VC
Valued Customer
03/05/15
Disappointing Aspects
We decided to use WhosOn as it seemingly had some good, interesting features. However, in truth they have not matched our expectations at all. On the standard package they have options to include pre-chat surveys, wrap up status etc, all of which seemed really appealing. However, whilst they are easy to implement and display fairly well on the website, there is NO reporting around it, rendering them useless. When I asked their chat team about it, they said the package would need to be ...
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DF
Dan, FS Customer
02/19/15
Feature Rich Peice of Kit - Excellent Support
I have managed our live chat software since the install (750 seat contact centre) back in 2013. The first thing you will notice is the abundance of features that the software contains, The 2nd is how easy it is to understand what is required to adapt the software to your company needs. The help files are really in depth and with a little time spent you can work out what is needed to get to where you need to be. If you do not have the time to look through the help files, the support team are ...
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D
David
02/18/15
Excellent
Splendid service, support and an easy-to-use product.
D
Daniel
02/18/15
Getting better... but room to grow.
I've been using WhosOn for about 2 years now. At first, it was a very simple and reliable application. Over time though, I believe we have began to press the envelope a little and that has resulted in a few bugs here and there. The response time to our bug reports was a bit lacking at first, but they have really responded to our request for better support and I believe the software is becoming more stable every day. Our future looks good with WhosOn, but only if they continue to support and ...
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D
Daniel
02/03/15
Brilliant
Liam did an excellent job solving my issue. Cannot recommend more.
C
Chris
12/10/14
Excellent service
Josephine M helped me out with a problem regarding a missing code. The operator was extremely courteous, efficient and friendly. Could not fault the service. Many thanks.
SR
Samuel Read
08/07/14
Great service
Chris G from WhosOn was extremely helpful today. Great customer service.
NR
Nicholas Rowlstone
06/28/14
Great customer service
The service this gives you is great. The operator on the other line is always respectful and helpful. Always to the point and offers advice too. Would use again if anything comes up with a sale.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].