When I Work Reviews in September 2026: User Ratings, Pros & Cons

Great for small, growing companies

What do you like best? This is a user friendly system that allows me to lay a great foundation for my new business to scale as we increase headcount. What do you dislike? Overall the system is pretty good. I personally don't like too much tiered system where I'm teased with "premium" features because I just find workarounds since we are small and can't quite justify the price, but that is just personal preference. Recommendations to others considering the product: ...

Keep Everybody on the Same Page

Convenient and considerate scheduling procedures.

What do you like best? You can put in very specific, complicated, repeated availability and requests off in a way that's minimally invasive to your workplace. It displays shifts and hours worked, giving me super fast access to important data that I need. It's incredibly intuitive to use and uses language that respects employees as individuals while also conveying our duty to our business. The app is effective and polite. What do you dislike? The app has quite an extensive layout ...

Used for Covid response

What do you like best? Useful to see availability of employees and determine coverage needs What do you dislike? The 7 thousand emails about schedule change requests Recommendations to others considering the product: This was useful as a product we could start using right away. What problems are you solving with the product? What benefits have you realized? Coverage for Covid contact and case investigation needs. As well as ensuring that the staff get time off.

When I Work, works.

What do you like best? I like that I was able to set a free version initially. During Covid-19 I had to get creative with scheduling and time management for employees . I also had to pick a platform that was budget friendly. I have only used it for scheduling and not the payroll tracker, as we have an internal system that does that. The scheduling was nice. I add their email, they get a link and it is done. It even sends notification of when they are supposed to be there. It also allows ...

When I Work review by Máté

What do you like best? Almost everything. When I first switched to When I Work, I couldn't believe that such a modern and streamlined way of organizing shifts in a company exists. What do you dislike? I can't name anything, after living with the old, ask and then fiddle with an excel every week system, everything about When I Work seems dreamlike, even after months of use! Recommendations to others considering the product: It makes everything about organizing your company ...

Great Scheduling System.

What do you like best? The user interface is simple and one thing is oriented, so it is easy to move from the Web site, browser tab or phone app. Adding unpaid free time to the scheduling feature enables us, in general if I job was an excellent tool, to delete unnecessary applications like e-mail. What do you dislike? I couldn't use a working chat because my phone and computer never loaded messages – the software and desktops can be a little sluggish. Aside from that, I like the ...

Keep Everybody on the Same Page

What do you like best? I like that you can schedule for multiple job sites. There is also an in-app chat that streamlines communication with employees. My favorite feature is the shift templates, as it allows me to easily add in jobs I've done in the past. What do you dislike? One thing I would love to see is the addition of scheduling resources. For example. when I was using When I Work for a company with a fleet, it was a little difficult to allocate drivers to available trucks. ...

User-friendly and easy to navigate

What do you like best? The ease of use and being able to view my current and previous timesheets in real-time. What do you dislike? It tends to freeze on iPhone and requires a hard close frequently which can sometimes cause my time to be off by a minute. That is difficult with a job where you earn negative attendance points if you are just one minute late. Recommendations to others considering the product: Give it a try it's the best time management software I've ever used ...

When I Work is super easy to use for all employees!

What do you like best? All our employees love the mobile app. It's easy to use and to track time off. It has been easy to edit times as well and for employees to enter in time off requests. I also love how you can track hiring stages and easily move from interviewing to hired! What do you dislike? Sometimes it does freeze up and employees think they clocked out when they didn't. What problems are you solving with the product? What benefits have you realized? Just being able ...