When I Work Reviews in June 2025: User Ratings, Pros & Cons

I’ve used WhenIWork for over 10 years and 2 businesses

What do you like best? Ease of scheduling a large team, communication with the team, and user friendliness of the whole site What do you dislike? I wish the app was a little more robust for the owner. It loses quite a bit of functionality compared to the website What problems are you solving with the product? What benefits have you realized? I save a lot of time with scheduling over using spreadsheets. It also helps and adds to my own business’ professionalism

Everything we need!

What do you like best? The ability to organize employees by department and job function. The mobile app is great for quick reference and changes to schedules. What do you dislike? Setup is a little difficult for more complex organizations (multiple departments, job positions, etc.). Recommendations to others considering the product: When I Work has really helped us create organization, structure, and accountability for our business. It even helped us identify that we ...

Easy to Use and Staff Loves it

What do you like best? I like the ease of scheduling, saving templates and shifts, staff swaps and requests off. Also, the ability to easily calculate hours and print each weekly schedule. What do you dislike? The mobile app has much less functionality than the desktop version. Also, the timezones aren't accurate when we edit each individual shift. it defaults to CST instead of our time zone, EST. What problems are you solving with the product? What benefits have you ...

So helpful for labor forcasting

What do you like best? I like know that when I assign a work assignment that the employees have to be at the job site to clock in. The geofencing is going to save the company money for sure. Employees are able to see all hours worked and the team they are working with in any given day. What do you dislike? I wish I could see all of the schedules at one time. Like an at a glance, we have several differnt job sites, so I really like to see everything on one screen. Other than than ...

Time clock management

What do you like best? The online clock and warnings on OT It replaced an old system and this one meets all our needs What do you dislike? The refresh screen and disconnects from any screen What problems are you solving with the product? What benefits have you realized? Less scheduling questions and conflicts or changes to track

A true time saver!

What do you like best? The when I work app is easy to use and I was able to get started very quickly. Navigating through and the extra help I receive has made this application very user-friendly. What do you dislike? I wish that reoccurring shifts did not have a 1-year end date. Or another function that would be great as if they automatically defaulted to 365 days later without me having to scroll to the one year mark through the calendar. Recommendations to others ...

Great for small, growing companies

What do you like best? This is a user friendly system that allows me to lay a great foundation for my new business to scale as we increase headcount. What do you dislike? Overall the system is pretty good. I personally don't like too much tiered system where I'm teased with "premium" features because I just find workarounds since we are small and can't quite justify the price, but that is just personal preference. Recommendations to others considering the product: ...

WheniWork makes scheduling easy

What do you like best? The ability to change views to look at the schedule from various viewpoints helps us ensure that the correct managers are scheduled and that each shift has the right number of people per work area. What do you dislike? Making changes to the schedule could be easier, but it’s one of the best I’ve found so far. When making lots of changes to a weekly schedule, it’s a pain to have to click to open each individual’s shift to edit or delete it. What ...

Very helpful to get rid of schedule woes but not perfect...

What do you like best? The ability to drag and drop shifts from one person to another making life easier! You can copy the previous week schedule to the next week which helps. Additionally, staff gets notifications to install the app on their phone and through that app they can manage their days off request or days they are unavailable. When schedules are made the staff are made aware instantly when you publish your completed schedule. What do you dislike? First one of the ...

Simple, affordable Scheduling Tool

What do you like best? The customer support is excellent, and the interface is intuitive. What do you dislike? I would like more flexibility around what you can do with job sites, and an easier way to identify different jobsites. What problems are you solving with the product? What benefits have you realized? When I Work allows us a central place to collaborate on scheduling across many job-sites, and the user interface allows for easy visualization and editing of shifts.