Whatfix Reviews in June 2026: User Ratings, Pros & Cons

Easy, Flexible and Efficient

What do you like best? Easy to use with no training required. it has a strong support system that responses quickly in resolving queries issues. It has many features compared to other competitors that have been reviewed. What do you dislike? It should be flexible in management functionalities so as to provide support for version control, test and deployment. it should also include a view list that display logins What problems are you solving with the product? What benefits have you ...

Using WhatFix has increased our engagement with our free trials

What do you like best? The lifeblood of our sales process are free trials of our product. We have seen that 50% of our free trialers use WhatFix. We have a lot of variables in place that effect our new sales but our sales have increased by 50% since we have implemented WhatFix! What do you dislike? It could be more user friendly. Once you get the hang of it though no problems. What problems are you solving with the product? What benefits have you realized? More people are using ...

Whatfix - interactive on line help for SK Chase sites

What do you like best? Whatfix have provided us with an excellent interactive on line help tool for our hotel clients. It is easy to use and set up. We have had lots of help directly from our Account Manager in setting up - who has always been on hand to guide us through the set up process. What do you dislike? On researching a supplier it did not seem that you had all the features provided by competitors. When we researched, and signed up with you, we realise that your features are ...

Helpful and Easy

What do you like best? Unfair question, they provide a great product, great service, and do not leave you hanging on the tracking of use. From Prekhar(Prekhar Jain) answering all my questions and helping me signup to Vara(Vara Kumar Namburu) immediately answering my question(right after I signed up) to my good friend Chiru(Chirabrata Das) guiding me through the process, I can not ask for more support! Prekhar continued to help me after the sell was made, which is refreshing since I have ...

Application that has the capability to change the way we interact with help today

What do you like best? The application has easy to use interface. No training is required to create a flow. Even other options are very intuitive. The Support system is strong and responds and resolves quickly. Our requests for enhancements have been prioritized and delivered at an unmatched speed. What do you dislike? I would recommend that a list view be created to view flows in a login. Recommendations to others considering the product: I have evaluated several other competitor ...

Nice product to reduce overall support queries

What do you like best? It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc What do you dislike? They has to improve UI to look more friendly for current modern web What problems are you solving with the product? What benefits have you realized? Out customer support queries reduced to 30%. Good relax to customer support team.

Awesome Product

What do you like best? Whatfix flows helped us by reducing our support queries upto 50%. Very Intuitive and easy to create flows and guides. Easy Integration. What do you dislike? More in depth analysis about - if the flow is missed, what can be the causes. What problems are you solving with the product? What benefits have you realized? We have so many features in the dashboard. Earlier our users didn't know how to use some of them, or what each of them do.Using whatfix it ...

Product and user experience on Whatfix

What do you like best? It saves my company's over all over head cost of customer support expenses and makes it a easy implementation of our company's HR & Talent Management ERP Software. As we have domestic and global user base, we can very well manage making use of Whatfix solution which enables self help and makes it as a self interactive support framework. It has edit option as well. Which my team is able to do changes when our company HR ERP screen layout changes. Overall in ...

Excellent tool to reduce support cost

What do you like best? - Very intutive interface - Quick and easy to create guides - Easily convert guides to PDFs and videos - Quick and easy integration into the product. What do you dislike? - I would like to see deep analytics of how my guides are being viewed - Not Availabie on mobile platforms What problems are you solving with the product? What benefits have you realized? Cuztomise is Enterprise Mobility platform for Field services and sales companies. Its a ...

Excellent product

What do you like best? We used what fix on Playnlive.com and our bounce rate dropped by 50%. So much so that even our conversion increased by 25%. I highly recommend what fix to all dot com companies. What do you dislike? Not too much customization with the free version What problems are you solving with the product? What benefits have you realized? 1) Improving conversion 2) Reducing bounce rate