Weave Reviews in June 2025: User Ratings, Pros & Cons

"More pluses then negatives but a few negatives"

What do you like best about Weave? It has been so nice to be able to communicate with our patients just like a text message. What do you dislike about Weave? Our old software allowed for group newsletters and Weave is working on this feature but does not have it available just yet. Recommendations to others considering Weave: If you like to send monthly newsletters you may want to wait until they finish this feature before switching. What problems is Weave solving and how is that benefiting ...

"Decent product but HORRIFIC SETUP and NOT EVERYTHING THEY PROMISED"

What do you like best about Weave? Immediate ability to see incoming faxes, texts and phone messages is great. The team chat is useful for speeding up checkouts. What do you dislike about Weave? We were told we could customize our forms, that the Weave team would work with us to personalize them. which turns out to be a flat-out LIE. The wellness form is of no use at all. Same with the fax cover. NOPE. We'd have to do it manually. Also, the initial install was a nightmare. We didn't get all ...

"We love Weave"

What do you like best about Weave? The helpfulness of scheduling and rescheduling patient's via text What do you dislike about Weave? That you cannot add more options for sending emails. We used to use Revenuewell and they would give you better criteria to select who received messages for marketing etc. Also would love if the patient could customize how many messages they received Recommendations to others considering Weave: Do it! What problems is Weave solving and how is that benefiting ...

"Great company to work with"

What do you like best about Weave? Simple user platform. Excellent customer service. Good pricing. Continued improvement and innovation without increase in prices. What do you dislike about Weave? Newer services have their hiccups. Notifications are in the way and require a quick reset to remove. Recommendations to others considering Weave: Look to simplify your small business with Weave! Great customer service and innovative features. They have been very supportive during these challenging ...

"They might eventually work out the kinks, but we switched out after 7 bad months"

What do you like best about Weave? The idea and concept of the software is great. However, the actual product is a bad misfire What do you dislike about Weave? Very poor communication once you sign on. The sales person I spoke with never returned any of my calls, as IT was trying to figure out how to install the software to our server. Even the installation point of contact was very bad at letting me know what was going on, when the installation would be started or completed, or how long or ...

"Great VOIP platform for physician's offices"

What do you like best about Weave? This system has been a gam changer for us! It has rescued us when we had a large community wide internet outage, we were able to keep in contact with patients and continue working. During this COVID19 situation it also allows us to take calls from home and keep in communication with patients during that time. What do you dislike about Weave? Absolutely nothing!Everything is great and working well Recommendations to others considering Weave: the HIPAA ...

"Excellent product. Even better service."

What do you like best about Weave? Initially we switched to Weave because we were unhappy with our phone system. After signing up we then realized we didn't need to send appointment reminders anymore! Or call to confirm appointments. Weave asks for reviews if we forget to. It's an easy way to communicate with the patient that only texts. Integrates with our software. When a patient calls in , you already know who it is and everything that's going on with them before you say hello. Text to ...

"Weave patient communication"

What do you like best about Weave? Being able to see pt balance, future apt, request payments. What do you dislike about Weave? Not being able to filter messages per different admin user What problems is Weave solving and how is that benefiting you? Quick confirmations for appointments

"Patients love this!"

What do you like best about Weave? Text messaging, patients really appreciate the quick responses and being able to coordinate appointments through texting. We love that we can customize messages to be more personable. What do you dislike about Weave? I wish it had email group campaigns available, for promos, pt education, etc.. What problems is Weave solving and how is that benefiting you? Some of our auto messages were not going out in the beginning (not checked in ES) And it effected our ...

"Receptionist"

What do you like best about Weave? Being able to easily talk to patients who prefer to text. Convince of talking to patients outside of office hours and in between patients. What do you dislike about Weave? Desktop notification - have to dismiss every text in a conversation, not just the last one. Recommendations to others considering Weave: Easy to use for company and client What problems is Weave solving and how is that benefiting you? Good way to document conversations with patients. ...