WalkMe Reviews in May 2025: User Ratings, Pros & Cons

"Easy way to enhance the experience of your users in the system"

What do you like best about WalkMe? Business expectations can be made clear to the users within the system, so there is no need for the users to refer to documentation outside the system. Important messages can be called out by creating a one-time shoutout. Difficult business processes can be made more simply by creating a step-by-step walk through for your users. As a training consultant without any programming or IT experience, I have been able to quickly learn the tool and create simple ...

"WalkMe - Much more than just real-time user assistance"

What do you like best about WalkMe? I think it can replace legacy user guidance and user assistance solutions completely. What do you dislike about WalkMe? There are a few complex areas to build out some apps. The UI can be more user-friendly. Although, you can work your way out. What problems is WalkMe solving and how is that benefiting you? With WalkMe, you can build "intelligent"user assistance solutions and not the typical ones. I think it is helping reduce the burden and load on the ...

"User Friendly"

What do you like best about WalkMe? Easy platform, quick to get a message and read replies. You can see when user is replying. What do you dislike about WalkMe? It is confusing to find the button to minimize the conversation, first time you use it I spent far too much time looking for the button. What problems is WalkMe solving and how is that benefiting you? Getting help with shipment and questions answered. The ease of conversation allows issues to get cleared up so you can keep moving ...

"Amazing experience using the WalkMe Solutions/tools."

What do you like best about WalkMe? WalkMe has helped our platform provide our clients with interactive training, release updates, and specific analytics. With the WalkMe solutions. The simplicity of the WalkMe solutions and the support provided by the WalkMe team is what I like the most. What do you dislike about WalkMe? As of now, I don't have any complaints regarding WalkMe. What problems is WalkMe solving and how is that benefiting you? One of the many ways WalkMe is helping our ...

"WalkMe has the absolute BEST staff!"

What do you like best about WalkMe? Though WalkMe is an extremely intuitive platform, the main thing I enjoy the most is the helpful and caring staff! They truly care and want to help! What do you dislike about WalkMe? The only downside is the WalkMe content can get a little challenging to learn at first - but once you take their training courses, it becomes easy! What problems is WalkMe solving and how is that benefiting you? WalkMe is helping us understand specific analytics that we were ...

"WalkMe is a DAP (Digital Adoption Platform) at its Finest"

What do you like best about WalkMe? WalkMe is extremely intuitive and has use cases far beyond simple instructional design, which alone is stellar. The analytics are on-par with or exceed Google analytics, and thus we are able to discover opportunities before anyone is even aware of them. WalkMe's ability to automate user tasks is a significant time saver, and enables our users to be more efficient in their day-to-day workflows. What do you dislike about WalkMe? Some of their latest ...

"Great training and customer support!"

What do you like best about WalkMe? WalkMe has helped provide clients with real-time resources, decreasing the number of duplicate questions to our customer support team. In addition, its user-friendly training and tools have made it simple for a newbie to jump in. Finally, WalkMe's client support is fantastic! What do you dislike about WalkMe? As a newbie to tech, I needed to figure out some tech terminologies when getting started. I wish the training courses broke it down more for ...

"WalkMe: Way of the Future for Onboarding, Training"

What do you like best about WalkMe? WalkMe allows internal subject matter experts to get their support knowledge out of their heads and in context on the underlying app. No one wants to answer the same question for the rest of their careers. By externalizing what SMEs know, we can head off support requests and put their guidance in the flow of work for end-users. Not only that, but the back-end analytics platform allows insight into the app usage that's not available elsewhere. What do you ...

"WalkMe drives our digital transformation"

What do you like best about WalkMe? WalkMe can assist with nearly any problem facing an application. The only limit is the creativity of the builders. It allows us to address issues contextually in the moment of need. What do you dislike about WalkMe? Determining realized value is difficult. Any sort of time savings or monetary savings can only be based on assumptions, which allows for push back from doubtful stakeholders. What problems is WalkMe solving and how is that benefiting ...

"WalkMe Recommendation"

What do you like best about WalkMe? I like being able to be creative with solutions. Once you get the hang of any site nuances, developing content is quick and fun. What do you dislike about WalkMe? Just like any software/tech, there are times when it just doesn't cooperate or is a little glitchy. Usually, a "time-out" works. The updates to the DAI make it hard to track progress over time. I think it's been revamped a handful of times since I started using WalkMe four years ago. Some ...