WalkMe Reviews in May 2025: User Ratings, Pros & Cons

"An excellent and exciting product"

What do you like best about WalkMe? Being able to target the right people with the right content at the right time to ensure they feel fully supported during their journey with our technology. The analytics capabilities really set it apart from it's competitors and provide the insights that our business deem critical. What do you dislike about WalkMe? The configuration can be a little more technical than people expect so initial configurations can take a little longer than expected but once ...

"A great automation tool!"

What do you like best about WalkMe? I love how it makes any website really interactive, something that I struggled to do in my previous job. It can be really useful to new users, less skilled or equipped personnels. What do you dislike about WalkMe? It doesn't offer a lot of variety in design. Even though it has a CSS element to it, I think anyone outside of IT would not be able to utilize that. It should appeal to a more broader range of employees. What problems is WalkMe solving and how ...

"WalkMe at United Rentals"

What do you like best about WalkMe? The direct engagement it allows us to have with our user without the need for a meeting/training What do you dislike about WalkMe? Some things within the editor are difficult at first without proper training What problems is WalkMe solving and how is that benefiting you? We employ WM on our customer facing rental management platform. WalkMe allows us to have a help center with step by step walkthroughs as well as use STs and SOs to direct users to new ...

"Great admin and user experience!"

What do you like best about WalkMe? I like how easy it is to utilize the tool to implement the used cases at Flowers. What do you dislike about WalkMe? There is nothing about WalkMe I dislike persay, there are some things I'd like to see eventually! I know better analytics are coming so that's great! What problems is WalkMe solving and how is that benefiting you? Customer experience in SuccessFactors has been great using WalkMe walk thrus.

"WalkMe is the new solution to increasing productivity and reducing support hours."

What do you like best about WalkMe? Just in time, help! I love that new hires now have a tool to help them transition between training and working. What do you dislike about WalkMe? This is a hard one. The only thing that stands out is the lack of capability to customize the Ireland Menu. What problems is WalkMe solving and how is that benefiting you? WalkMe increases efficiency in repeated processes, reduces the time for onboarding, and reduces the support needed.

"WalkMe - Great Support"

What do you like best about WalkMe? WalkMe allows you to add edits to the software to prevent bad data - without a need to customize your system. What do you dislike about WalkMe? Sometimes the training is not explicit about how to get to a feature to set it up. What problems is WalkMe solving and how is that benefiting you? Preventing bad data on PeopleSoft - better interface data.

"Proven ROI in Months"

What do you like best about WalkMe? SmartWalkThrus eliminate wasted scrolls, clicks and confusion. And ShoutOuts ensure you reach every user with news. What do you dislike about WalkMe? We experience inconsistencies sometimes, and somehow they're always moving targets. What problems is WalkMe solving and how is that benefiting you? WalkMe prevents users from the frustration of repeated error messages when they haven't completed forms--for example, on the Lead Conversion screen in Salesforce.

"its fun and saves time"

What do you like best about WalkMe? Easy to build, well designed, great team to work with. What do you dislike about WalkMe? changes, that happen because the company is growing What problems is WalkMe solving and how is that benefiting you? in general, its cost reduction + productivity increase with the elements: - training substitution - performance optimization - data quality improvement - ticket reduction

"WalkMe should be implemented by every company"

What do you like best about WalkMe? How easy it is to create content and help people with onboarding. It's so usefull to cut costs and reduce time training people. Also the UI is amazing and very intuitive! What do you dislike about WalkMe? Sometimes there are a few issues and it's hard for me to find the right information for trouble shooting. What problems is WalkMe solving and how is that benefiting you? It helps me reduce time and costs of onboarding new employees. It streamlines ...

"Robust application for digital adoption"

What do you like best about WalkMe? At the core of WalkMe is helping users complete tasks in the application. They don't need to look up procedures or as a colleague. They get help where and when they need it. What do you dislike about WalkMe? I don't find the automatic element selectors work well. We have more success entering elements manually. It would be great if WalkMe implemented a 'Snooze' feature so that users could go back to a ShoutOut or Walk-thru that was auto-played at a later ...