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9.3

Spot Score

Vtiger - CRM Software

Vtiger Reviews in May 2025: User Ratings, Pros & Cons

Empower your team to close more sales.

4.3

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Starts from $12/user/month when yearly, also offers free forever plan

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Vtiger Reviews & Ratings

4.3

Very Good

Based on 705 ratings & 399 reviews

Rating Distribution

Excellent

(279)

Very Good

(93)

Good

(16)

Poor

(5)

Terible

(6)

Expert's Review

Vtiger All-In-One CRM presents itself as a robust and versatile solution, ideal for businesses looking to streamline their customer relationship management processes across multiple functions like sales, support, and marketing. One of its standout strengths is its high degree of customization—allowing users to create personalized modules, workflows, and ...Read more

Vtiger pros and cons

  • Comprehensive functionality covers multiple business processes including sales, marketing, customer support, and project management.

  • Highly customizable with options for creating custom modules, fields, workflows, and reports without extensive technical expertise.

  • Centralized customer database ensures real-time updates and streamlines access for all team members.

  • Intuitive and user-friendly interface that facilitates adoption, even for non-technical users.

  • Interface design lacks modern aesthetics and could be more visually appealing for improved user experience.

  • Steeper learning curve for advanced features, setup, and configuration without sufficient guidance or documentation.

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Showing 311-320 out of 399

11/09/16

3.5 out of 5

Quick and perfectly solved

What do you like best? Service with help. Programm is really easy for users What do you dislike? We wanted to use this for orderprogram. Sometimes we need to do concessions What business problems are you solving with the product? What benefits have you realized? Getting information about our clientele. Working with more than one colleague on 1 programm.

11/04/16

3.5 out of 5

Easy and Complicated To Use

What do you like best? The tabs at the top of each section. The tabs make it very easy to navigate through each category and find the information that you need. What do you dislike? The print templates. It should be easy to edit the print templates but most of the time what I am seeing when I edit the template is not what actually shows up when you go to print or turn into a PDF. The fonts and font sizes never look the same, no matter how many times I try to change them to look the ...

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11/01/16

5 out of 5

Excellent CRM

What do you like best? Intuitive, dynamic, simple, expandable, full, integrated with ERP What do you dislike? the billing module is too simplified, better to rely on specific software Recommendations to others considering the product really very useful for marketing campaigns What business problems are you solving with the product? What benefits have you realized? Complete control of the customers. Very useful for marketing and lead generation

10/25/16

5 out of 5

This solution brought easiness to our company

What do you like best? What we like the best is that we have all the information from all the areas of our company connected thanks to this user friendly software. From the first call to a prospect to the mailing of invoices we can register all the steps of the sales process and every member of each department can have access to that info. What do you dislike? When you start customizing the tool to your needs and preferences you get a little bit addicted to the possibilities you have ...

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10/22/16

5 out of 5

Vtiger CRM is a fanastic product and cannot be praised enough

What do you like best? Relatively easy to set up and highly customisable What do you dislike? Very little - minor cosmetic things but would like to see Profile Themes reintroduced Recommendations to others considering the product It really is a killer product, well priced, relatively inexpensive to setup and deploy and can be customised to do just about anything you require of it. You will not have any regrets deploying Vtiger What business problems are you solving with the ...

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10/21/16

5 out of 5

One word - Brilliant

What do you like best? Having the entire process in the CRM and managing the sales pipeline efficiently. What do you dislike? Cant complaint. They have taken all complaints seriously and acted on that. Recommendations to others considering the product Will have to simplify a lot of things. What business problems are you solving with the product? What benefits have you realized? PAN India Sales,Vendor Management

10/21/16

5 out of 5

Has everything I need in a web based CRM

What do you like best? Email marketing included, new features continually added, base on a proven data base, very good fast technical support What do you dislike? can be a bit slow at times, but may be consistent with all web crms Recommendations to others considering the product Look at all you get for the price, Database, Google integration, email linked to contacts, quoting, marketing, even operations if you need it. What business problems are you solving with the product? What ...

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10/07/16

4.5 out of 5

Every feature I need, very customizable with excellent support team

What do you like best? It is complex but simple and straightforward at the same. I also like all the integrations it has, it makes things go very smoothly operational wise. Their support team is great always willing to help and their documentation is very complete. Thanks to both resources I have been able to configure Vtiger perfectly to fit my business. They also have a mobile app, which I haven't got a chance to look at it in much detail but from a first view it looks great. What do ...

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10/07/16

4.5 out of 5

Outstanding Technical Support Resources Included for FREE w/ On Line Version

What do you like best? customization, cost effective for startup What do you dislike? online version not as customizable as Open source version but benefits to both Recommendations to others considering the product reviewed everyone before choosing hands down this is the best of breed. What business problems are you solving with the product? What benefits have you realized? workflow, project management, sales lead flow

10/04/16

4.5 out of 5

Vtiger flexibility: A Combo tool that is useful for streamling workflows for a startup on budget

What do you like best? Vtiger flexibility: A tool that has marketing, sales and support clubbed in one package that can cater to a startup on budget. Creating and Customising modules from scratch. With a good understanding of how it works, almost everything is possible: marketing, sales ,order automations, invoice and quotation . Technical support is available via Live Chat and that has been the key distinguishing factor for choosing this if I compare to other tools in the trial ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].