Vtiger Reviews in May 2025: User Ratings, Pros & Cons

Vtiger CRM - Smart Peoples Choice

What do you like best? Easy access to support team is the best of all, any issues open a chat and bingo the issue get resolved. What do you dislike? 1. More resource should be allocated for QA team which i find lacking as many bugs i have found and reported which should be tested in QA phase. you create new function but that function creates regression on other function should be avoided in my opinion. 2. Like a payment gateway there is no delivery order gateway this is one of our ...

AICA Group

What do you like best? Functionality and Flexible: Vtiger default CRM is very powerful with almost all modules you need and suitable for any industry. In Module Settings and Automation Settings, it is so flexible to configure as many as workflows you want, and the conditions also free to edit. The account Roles setting up makes the CRM more security for different department and users to access, the “Update” field provide fully tracking history of every change. Documentations and ...

Affordable & very flexible system

What do you like best? I like how flexible the software is. When i used the software, the systems administrator who worked for my employer had an extremely poor setup, but after a couple years of use, we were able to automate and implement a wide range of processes including pull data for our custom design report writer. Such an amazing potential that my employer never truly realized. What do you dislike? Initial setup is long and tedious if you haven't previously worked with the ...

How support should work!

What do you like best? The never ending ways tiger can be utilized in a business environment What do you dislike? The load times get a little cumbersome however a minor annoyance What business problems are you solving with the product? What benefits have you realized? The sales and support insights are fantastic!!!

vTiger Customer Support

What do you like best? vTiger Functionality: Being able to create modules from scratch with correlating workflows. With a basic understanding and the help of the amazing support staff I have been able to do almost anything my business has needed and further my knowledge base. This has worked for my company which is a mix of service and sales. The technical support provided via the Live Chant is excellent. They are always so helpful and patient. Even when additional research was needed ...

The service is phonomenal - Pratim in particular really does help me run our business efficiently

What do you like best? The flexibility and the quick responses when I need assistance. If there is something I struggle with I can always count on their support to assist. What do you dislike? I wish I could white label and customise the look and feel, but that is just on my wish list. Use of own url would be nice. Recommendations to others considering the product dont be put off by the default setup. Its really customisable. We use it as a customer management tool ...

Salesforce automation for growing businesses

What do you like best? Having looked at a number of online CRM platforms, Vtiger provides the best all round value for money package. The service allows you to easily manage the sales life cycle including billing automation. Their online help is great - chat based which means you can get an instant answer. What do you dislike? No particular issues - the mobile app has been recently updated and that is a welcome upgrade. Recommendations to others considering the product Give it ...

V Tiger

What do you like best? The support from V Tiger staff is fantastic. If you have a problem the live chat staff are brilliant and really helpfull What do you dislike? There is nothing really to dislike. You can adapt to meet your needs What business problems are you solving with the product? What benefits have you realized? The V Tiger system a real bonus for our company. Keeps everything together for us to access from anywhere

Very weak support

What do you like best? Tons of features that any CRM organization would love to use. What do you dislike? Can't use the features but if the system blows up - support reps are lazy and will give you the run around. Recommendations to others considering the product Support is lazy and will give you the run around. For instance - our system is currently down. We can't use it and the support rep is asking for screen shots before moving forward. WOW! What business problems are you ...

so helpful

What do you like best? the flexibility it provides and the support technicians What do you dislike? sometimes its difficult to make changes or customizations. I cant find the way. The con to the flexibility. Recommendations to others considering the product easy to implement easy to use flexible you can customise it What business problems are you solving with the product? What benefits have you realized? database control and action