Vtiger Reviews in May 2025: User Ratings, Pros & Cons

Great balance of functions / price

What do you like best? Compared to other more pricier solutions, Vtiger presents a more balanced solution that is both functionaly rich yet affordable for SMBs. What do you dislike? I feel like the iOS app needs some work - notably being able to read emails auto-attached to organizations (the emails come across garbled with showing HTML coding. Recommendations to others considering the product Great solution - but be prepared to take your time with implementation before throwing ...

Advertising Sales Associate using Vtiger for customer database

What do you like best? Fairly easy to navigate and find what you are looking for. It is easy to make reports and client lists that are customized to your needs. What do you dislike? The search function needs to be better. Often times when typing in a customer name it will not show up, and you will have to search multiple other ways in order to find what you are looking for. What business problems are you solving with the product? What benefits have you realized? Keeps customer ...

VTiger CRM on demand - good system but has flaws

What do you like best? Customisable, which is great, pretty fast, and lots of functionality. It has the foundation of an amazing system but... What do you dislike? It's poor on data management. You can't for example rollback an import, which is crazy if you're dealing with volume data. Nor can you easily select and remove/merge duplicates (you can do it but the process is laborious. Integration with other systems is just OK and they're too slow to improve it because there are other ...

Almost has too many options

What do you like best? I like that it has many options, so if I want to create leads, contacts, opportunities, etc I can create exactly what I need. The interlinkages between these different aspects is also great, you can easily click to get to the related contact or organization from an opportunity. What do you dislike? The search function can be a bit clunky, and it can be hard to refine to find exactly what you are looking for in a general search. For example, you could type out a ...

Awesome!

What do you like best? The live chat, they respond ALL the questions and specially Pratim, he was great, he assist me in all my questions, even if some were easy to respond What do you dislike? Dashboard is not on the left corner, i cannot move it, also i would really like to have like a video manual with ALL the sections they have already sent me the link but i have not reviewd it completely i hope everything is there. Sometimes is a little hard to understand the "more" button, ...

Vtiger.... the sales, marketing, support and CRM tool we've been searching out for 10 years.

What do you like best? It covers every vertical of our business and is flexible in configuration to provide us exactly what we want. It interfaces with all of our existing systems via API. Support is excellent at all times. What do you dislike? Performance can be painfully slow at times but this is being looked at with the excellent support team. What business problems are you solving with the product? What benefits have you realized? General unification of communication throughout ...

Operations Manager

What do you like best? I like that the system is very user friendly and all aspects link to each other. What do you dislike? Currently there is nothing I dislike of the product. What business problems are you solving with the product? What benefits have you realized? Communication is excellent between all the departments in the company.

Best Open Source Option Out there

What do you like best? Love the flexibility and customization available. We have found a solid network of add ons that have helped us customize the system without a lot of custom programming on our side. What do you dislike? There isn't much I dislike about the product, it really is top notch. I would like to see stronger reporting capabilities built into the free software. I understand that reporting is a massive beast but the stand alone feature within the software is a bit weak... ...

Excellence in customer service!

What do you like best? The software is easy to understand and implement. Customisation is not too difficult. Notifications and workflows are great. Customer Service is great and staff are motivated for the client to achieve their outcomes What do you dislike? During customisation of workflows, the help docs are limited in terms of explaining how to. eg. Update field gives only one exmple which was inadequate for a function that I wanted to implement and was forced to contact the help ...

Very helpful support

What do you like best? The possibility to form it like I want. I like that it is open source. And the support is the best! What do you dislike? It is not always user friendly and sometimes very hard to understand how to solve problems. What business problems are you solving with the product? What benefits have you realized? I would not be able to work without vTiger, I use it for everything.