Vtiger Reviews in May 2025: User Ratings, Pros & Cons

Assistance for an email campaign

What do you like best? The possibility to contact the assistance via email or skype, seeing in real time what to do. What do you dislike? sometimes the audio of vtiger doesn't work properly. Recommendations to others considering the product try, try, try... and ask for assistance! What business problems are you solving with the product? What benefits have you realized? Any kind of problems lied to the organization, and, like today, the chance to make an email campaign.

Opensource Vtiger CRM

What do you like best? The best part of the Vtiger CRM is the opensouce code that you can place on your own server and make any changes you see fit. It should meet most of basic CRM needs What do you dislike? The UI is very dated and feels like you are using a CRM for 1998. There is lots of room for improvement when it comes to staying with the times and making automated rules that are easy to use and track what is going on. (everything is possible to setup but very hard to track what ...

Value for money with tons of features

What do you like best? The ability to customize almost all aspects! Though it can be difficult to setup initially, if enough time is invested in designing/customizing vTiger, the upside is limitless. For several months, my organization struggled with the setups and couldn't get it to work the way we wanted. However, vTiger's support team is extremely helpful, patient and worked with us to get things ready. What do you dislike? It can be a little intimidating for the people who want a ...

Great price but needs to work on their UI

What do you like best? It keeps things pretty simple in terms of the basics under each view. Customizing each page and workflow is very intuitive as well. What do you dislike? The UI is overly cluttered and does not make much sense. They recently updated their UI but in my opinion they made it worse. Things are just more awkward to find now. Recommendations to others considering the product Make sure you review all of the tutorials and training before trying to dive in too much up ...

New VTiger user is very impressed

What do you like best? The system is very intuitive and easy to use. What do you dislike? I haven't found anything I dislike at this time. What business problems are you solving with the product? What benefits have you realized? We run the entire process of our business through Vtiger. From the initial sales call, managing demos, the implementation project and all the way to any follow up cases.

Very good choice

What do you like best? We think that your support service is very good, kind and efficient and you solved all our issues. What do you dislike? at the moment nothing to say, we are appreciating your product and your services What business problems are you solving with the product? What benefits have you realized? We need to manage and cross our products, our skills, our know how with customers, more efficiently than the past. Where the market isn't to large, better yet, the sellers ...

Simple & Light Sales Management platform

What do you like best? Easy to navigate & use. Meets all our needs What do you dislike? If additional features are available to use other external messaging systems, it will be better What business problems are you solving with the product? What benefits have you realized? We manage all our Contacts, Leads and Sales follow up processes

Excellent system to modify and customize to our needs!

What do you like best? Our business model is complicated. Other CRM's were limited in field structure, vTiger allows exactly what we want, where we want it. Then, it's easy to find in the reports. It's easy to add and delete fields as we need for time sensitive accounts. What do you dislike? When exporting, instead of just the columns or fields we want, it exports a huge amount of data. Then we spend to much time eliminating what we told it not to export to begin with. ...

Fantastic CRM

What do you like best? I enjoy Vtiger CRM's simplicity and overall logical workflow. I also take advantage of how customizable it is to our business needs. The key feature that separated Vtiger from other CRM's, at the time, was its Google Drive integration. What do you dislike? I would like to have a system manual built into the CRM dashboard. The support team is great and they really customize fixes to my questions but I would like the ability to reference a problem quickly by ...

Powerful CRM yet simple to personalize, implement and use to integrate our sales and service teams.

What do you like best? CRM Users find it easy to navigate through so it made the implementation simple. It set us apart and more professional, we personalized the CRM to our business needs and it gives our customers an even greater sense of comfort in dealing with us. Internally, we now all share and talk through the platform and the history of each opportunity, project or case is so much more complete. In addition, the support team is especially knowledgeable, responsive and patient. ...