Vtiger Reviews in May 2025: User Ratings, Pros & Cons

CRM - Easy to Use

What do you like best? I like the calendar feature the most. Users can have their own calendar plus a shared calendar. What do you dislike? I do not like the layout of the dashboard at all. Not very organized. What business problems are you solving with the product? What benefits have you realized? We have been able to keep track of sales follow ups with this program.

It's a robust CRM software that can be customized and with sales/service integration.

PROS & CONS What are the best aspects of this product? CRM users are finding it a lot simpler to navigate. That means, implementation is easier. It makes us stand out and be more professional looking. We were able to personali the CRM to meet our business requirements while keeping our customers comfortabe in making a deal with us. What aspects are problematic or could work better? "Hate" is a really big word. We're still looking for the mobile app to automatically be refreshed. We ...

Very complete CRM and helpdesk solution at low cost

What do you like best? It's fully featured with several modules, a complete helpdesk solution and CRM integrated in one. It's very easy to set up, has dashboards, syncronization with phone channels and calendar utilities, you can interact with all the rest of your team, keep records of activities and comments. What do you dislike? The UI is a bit tweaky and not aesthetically confortable, primes the features and capabilities that offers. I haven't been able yet to set up multiple ...

Powerful Open Source CRM - With a bit of effort and expertise it is a good solution

What do you like best? There is an open source version available for no charge. You will need your own hosting account and the technical ability to install the program yourself. So for about $120/yr you can host your own full-featured CRM system. Good for sales/marketing organizations for project/support/services organizations. If you are not a DIY organization there are paid hosted options that include support and implementation assistance. This is one of a few CRM systems that ...

One of the top open source options available.

PROS & CONS What are the best aspects of this product? I like how flexible it can be. Customization options are available. We spotted numerous network add-ons that enabled us to customize the system itself. We didn't do much customized programming. What aspects are problematic or could work better? There's really not much to hate with the product. It's the best out there. But I'd like to have their enhanced reporting functionality included on their free version. I perfectly ...

A customer support review.

PROS & CONS What are the best aspects of this product? Its functionality allows for the creation of modules from ground up. With some understanding and assistance from support, I can just about anything I want with my business. At the same time, I get to expand my knowledge. This worked perfectly for my company that's currently a combination of sales and service. What aspects are problematic or could work better? I feel the software does a great job in most aspects. A majority of ...

Caters to all my features, can be customized, and bundled with helpful support.

PROS & CONS What are the best aspects of this product? It's a bit complicated. But at the same time it has its simplicity and direct-to-the-point scheme. I love its integrations that makes everything go smooth. Support is willing to go above and beyond to help you out. Documentation is usually complete. What aspects are problematic or could work better? The design could use some improvement. It needs to have that modern touch. So far, things are looking great. What specific ...

It's much easier to conduct business with Vtiger CRM

What do you like best? With the help of this program, it was very simple and easy to plan meetings. I'm glad that the program integrates with other software and allows you to import data. The program Vtiger has a mobile application, which is always at hand. I like the functionality. You can create exactly what you need, for example leads, contacts, opportunities, etc. What do you dislike? I'm in trouble when exporting data, but all this is fixable and not so critical. Also, ...

Very solid tool for tracking the customer relationship

What do you like best? It is easy to use and has a very logical flow. What do you dislike? The project management tool can be cumbersome. What business problems are you solving with the product? What benefits have you realized? We are using it to track sales leads and conversions to customers. Definitely makes it easier to keep track of who has talked to whom recently.

Great just little details

What do you like best? The tracking procedure and alerts to maintain a better control of my clients, have a details of clients registered regarding their products, contacts and the variety ways to bein touch with them What do you dislike? Vtiger CRM have a liited editor, I think it could be better.I´d like personalized text and format easily, sometimes it seems cause a little problem when I tried to edit and send e-mail to my clients. Recommendations to others considering the product ...