Vonage Contact Center Reviews in July 2026: User Ratings, Pros & Cons
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Vonage Contact Center Reviews & Ratings
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Spotsaas Editor’s POV
Vonage Contact Center, formerly NewVoiceMedia, is built for sales teams that need tight Salesforce integration. The platform handles call routing, SMS, and chat in a single interface. Real-time call reporting gives you accurate data on call volume, duration, and outcomes. If your team uses Salesforce heavily, the native integration eliminates manual data entry ...Read more
Vonage Contact Center pros and cons
Integration with Salesforce, enhancing workflow efficiency for sales teams.
Excellent customer service and support, providing prompt assistance and guidance during implementation.
Easy to use interface, allowing smooth operation for businesses.
Reliable call connectivity and functionalities, such as SMS, chat, and call reporting.
Some users find the system too technical, suggesting a better user interface for improved usability.
Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.
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Showing 51-60 out of 70
AU
Anonymous User
04/29/20
"Helpful Call Solution for Remote Sales Teams"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Dialpad functionality, call metrics, call recording, ability to coach team to improve customer service.
AU
Anonymous User
04/29/20
"Helpful Call Solution for Remote Sales Teams"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Dialpad functionality, call metrics, call recording, ability to coach team to improve customer service.
AU
Anonymous User
10/31/19
"Still very new, but configures well with our workload."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I like that NVM is great to merge with Salesforce and it brings up their contact in Salesforce every time we get an incoming call.
AU
Anonymous User
10/31/19
"Still very new, but configures well with our workload."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I like that NVM is great to merge with Salesforce and it brings up their contact in Salesforce every time we get an incoming call.
AU
Anonymous User
09/05/19
"Great platform, Poor customer relations."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The Salesforce integration is fantastic and somewhat seamless
AU
Anonymous User
09/05/19
"Great platform, Poor customer relations."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The Salesforce integration is fantastic and somewhat seamless
AU
Anonymous User
04/04/19
"Useful tool"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The integration with Salesforce is nice and the dashboard is useful.
SK
Steve K
01/21/19
"nvm"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? the ability to listen and shadow live calls and barge in as needed
AU
Anonymous User
07/27/18
"Sales Master"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I do like that it makes going through the process fairly easy-however I have used things that are easier to navigate
AU
Anonymous User
07/27/18
"Sales Master"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I do like that it makes going through the process fairly easy-however I have used things that are easier to navigate
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].