Vonage Contact Center Reviews in June 2026: User Ratings, Pros & Cons
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Vonage Contact Center offers custom pricing plan
Vonage Contact Center Reviews & Ratings
Spotsaas Editor’s POV
Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users appreciate its straightforward interface, efficient call connectivity, and the ability to send SMS and chat with prospects. The call reporting feature provides accurate ...Read more
Vonage Contact Center pros and cons
Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.
Excellent customer service and support, providing prompt assistance and guidance during implementation.
Easy to use, intuitive interface, allowing smooth operation for businesses.
Reliable call connectivity and functionalities, such as SMS, chat, and call reporting.
Some users find the system too technical, suggesting a better user interface for improved usability.
Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.
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Showing 41-50 out of 70
AU
Anonymous User
05/19/20
"The perfect CCaaS solution for any Enterprise"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? VonageCC is easy to use. We have an enterprise with over 500 VCC users and this solution is the life's blood of our Sales team. The SalesForce integration is super tight and a little bit of custom dev work allows us to capture all the meaningful Sales call data in our environment.
PR
Parker R
05/19/20
"Great platform with tons of possibilities"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Everything is laid out as expected. Easy to create an IVR and route accordingly.
MB
Mark B
05/19/20
"Easy to use Cloud PBX. Ongoing improvements that enable your contact centre more efficiently."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Full control of call plans and routing. Seemless integration with Salesforce CRM.
PF
Paul F
05/19/20
"Great Client Management"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The relationship with Vonage is great, they're reliable with support and the account executive relationship is solid
AU
Anonymous User
05/19/20
"Works well without fuss"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The platform is simple and works well without fuss. I rarely have issues with it or do our users.
PR
Parker R
05/19/20
"Great platform with tons of possibilities"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Everything is laid out as expected. Easy to create an IVR and route accordingly.
AM
Andy M
05/18/20
"New Voice Media is a great partner"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? We have built a great relationship with New Voice Media over the past three years.
JH
Jonny H
05/18/20
"A Salesforce Integrated solution"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The ability to customise to suit your salesforce org. It fits within salesforce seamlessly and becomes part of your business ecosystem.
AM
Andy M
05/18/20
"New Voice Media is a great partner"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? We have built a great relationship with New Voice Media over the past three years.
BL
Brandon L
05/16/20
"Meets our Current Needs"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? New Voice Media (Vonage Contact Center) integrates with Salesforce which was a huge driver and hard requirement for us when we were evaluating enterprise wide softphones. You can easily transfer calls and drop pre-recorded voicmails.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].