Vonage Contact Center Reviews in June 2026: User Ratings, Pros & Cons
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Vonage Contact Center Reviews & Ratings
Spotsaas Editor’s POV
Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users appreciate its straightforward interface, efficient call connectivity, and the ability to send SMS and chat with prospects. The call reporting feature provides accurate ...Read more
Vonage Contact Center pros and cons
Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.
Excellent customer service and support, providing prompt assistance and guidance during implementation.
Easy to use, intuitive interface, allowing smooth operation for businesses.
Reliable call connectivity and functionalities, such as SMS, chat, and call reporting.
Some users find the system too technical, suggesting a better user interface for improved usability.
Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.
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Showing 31-40 out of 70
CW
Carmen W
05/21/20
"A tool that just works"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Insightful Dashboards with components such as agents' availabilities and queues traffic really make an impact to Call Center Managers' success.
AU
Anonymous User
05/21/20
"Gives Complete Control in a high volume Call Center Environment"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Ease of use and integration. really a good product What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?
CW
Carmen W
05/21/20
"A tool that just works"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Insightful Dashboards with components such as agents' availabilities and queues traffic really make an impact to Call Center Managers' success.
RA
Rouel A
05/21/20
"Has been a great fit for our business throughout the past 4+ years"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Integration with salesforce and ease of scalability was great for us since we were a small SaaS company in the beginning. Now that we have grown from less than 50 employees to over 100 in just the past year, scaling with Vonage was super easy.
AU
Anonymous User
05/20/20
"Vonage review"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The way Vonage integrates with Salesforce. James Doyle ( Senior Customer Success Manager) has provided a fantastic service over a number of years. He is incredibly supportive, knowledgeable and we love working with him.
AJ
Adam J
05/20/20
"Stable, effective and highly effecient."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Vonage Contact Center has been the backbone of of Support platform for years and we can't imagine looking elsewhere. The visibility into client traffic, ease with which we can manage our teams and reliability have allowed us to focus on our customers, not our systems and structure. Beyond that the people and partnerships (our CSM Danny sets the bar for me for what a CSM can be) have truly been what differentiates them.
AU
Anonymous User
05/20/20
"Vonage review"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The way Vonage integrates with Salesforce. James Doyle ( Senior Customer Success Manager) has provided a fantastic service over a number of years. He is incredibly supportive, knowledgeable and we love working with him.
MB
Mark B
05/19/20
"Easy to use Cloud PBX. Ongoing improvements that enable your contact centre more efficiently."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Full control of call plans and routing. Seemless integration with Salesforce CRM.
TG
Tyler G
05/19/20
"A phenomenal partner for our business"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Our account team at Vonage has a great understanding of our business and our needs. Mark and Danny will reach out when new things become available that will make a positive impact for us. They care about our success and go the extra mile to help up accomplish our goals.
AU
Anonymous User
05/19/20
"The perfect CCaaS solution for any Enterprise"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? VonageCC is easy to use. We have an enterprise with over 500 VCC users and this solution is the life's blood of our Sales team. The SalesForce integration is super tight and a little bit of custom dev work allows us to capture all the meaningful Sales call data in our environment.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].