Vivantio Reviews in June 2026: User Ratings, Pros & Cons

"Vivantio"

What do you like best about Vivantio? Vivantio is user friendly, I joined the company notup to 3-months and i have been able to use the product. Anyone could use it.

"Good flexible tool that is in line with ITIL practices"

What do you like best about Vivantio? Web Portal and able to create custom reports What do you dislike about Vivantio?

"Vivantio has been an outstanding product for us and very glad we made the switch!"

What do you like best about Vivantio? Ease of use and that it is a SaaS program making sure we are always on the latest version. When I was looking for a new solution we already had a help desk software solution but the issues of maintaining the server and doing the updates, that is if the updates were successful as it always appeared to have issues and now the SaaS solution makes this very simple in keeping up on version control.

"Vivantio has been an outstanding product for us and very glad we made the switch!"

What do you like best about Vivantio? Ease of use and that it is a SaaS program making sure we are always on the latest version. When I was looking for a new solution we already had a help desk software solution but the issues of maintaining the server and doing the updates, that is if the updates were successful as it always appeared to have issues and now the SaaS solution makes this very simple in keeping up on version control.

"Vivantio Review"

What do you like best about Vivantio? Vivantio has a couple of key employees in Quentin and Andrew . Great to work with and excellent service. What do you dislike about Vivantio?

"An extremely versatile and robust ticket management system"

What do you like best about Vivantio? Its ability to host multiple reports based off the tickets you have logged, and everything being easily accessible without any unnecessary clutter. It also includes a wide variety of fields per ticket that allows a wide variety of information per ticket to be recorded and filtered by. The email notifications for SLA breaches are extremely helpful on top of all this as the system gives you a chance to prevent the breach, and keep your SLA's with your ...

"Vivantio"

What do you like best about Vivantio? Vivantio is user friendly, I joined the company notup to 3-months and i have been able to use the product. Anyone could use it.

"My experience has been up and down, we were using a pilot version of the software so a few bugs"

What do you like best about Vivantio? Vivantio are very quick to help out when we log a ticket requesting help or a feature change. There is also a SQL connector so we can download our data to a local SQL server and create custom reports.

"Superb ticket management tool"

What do you like best about Vivantio? I have been using Vivantio for a very long time, even the old version was quite efficient with process handling, however the new version has its magnificently enhanced features such as colour scheme to distinguish between different types and stages of a ticket, promotion of ticket to a project or change. Auto closure and raising of tickets which is synced with monitoring alarms. Vivantio has also proved to be very user friendly, for example we can ...

"Superb ticket management tool"

What do you like best about Vivantio? I have been using Vivantio for a very long time, even the old version was quite efficient with process handling, however the new version has its magnificently enhanced features such as colour scheme to distinguish between different types and stages of a ticket, promotion of ticket to a project or change. Auto closure and raising of tickets which is synced with monitoring alarms. Vivantio has also proved to be very user friendly, for example we can ...