Vivantio Reviews in June 2026: User Ratings, Pros & Cons

"Vivantio, an excelent tool"

What do you like best about Vivantio? I find the tool really responsive and easy to use. The new FLEX version is far more user friendly and is a great improvement.

"Vivantio Flex"

What do you like best about Vivantio? Flex is so easy to use and looks very modern. One of the imrovements I like is the viewing pane of a ticket history. Previously on laptop there was a very small portion of the screen visible, however, now you can actually see all of it.

"Fantastic Service Would 100% Recommend"

What do you like best about Vivantio? The user functionality is second to none. As a company that has access and uses various ticketing systems I feel that Vivantio is simple to use however has complex functionality that allows us to integrate to other systems. Also a big plus is that our customers love the portals we provide to them.

"Nice upgrades"

What do you like best about Vivantio? The fact that I can add favorites and browse tickets faster. What do you dislike about Vivantio?

"Impressive product "

What do you like best about Vivantio? The application is logical and efficient promoting effective use. We are often surprised by additional features that provide well-thought out functionality. The workflow functionality was significantly better than we expected - it adds a lot of value.

"Vivantio for IT Ticket Management"

What do you like best about Vivantio? Automated ticketing option is fantastic in Vivantio - it saves us a load of time processing cases logged by our customers, giving a better service.It's easy to configure, user-friendly and we have had excellent training and support.When digging deep into the software, it's highly customized and provides granular levels of access to a variety of features.

Best ticketing tool

PROS: Vivantio is the best ticketing tools that I have encountered during my tenure as a service desk analyst. I have worked with other ticketing tools such as Maximo, Triole, Service-Now and CA but I can attest that Vivantio is the best ticketing tool ever. worked on. I love to continue woring on Vivantio.

Great for ticket management

PROS: The current version of Vivantio is just as efficient as the older version. The new version has greatly enhanced features such as colour scheme which help to distinguish between different types and stages of a ticket, promotion of ticket to a project or change. Other great features such as Auto closure and raising of tickets which is synced with monitoring alarms also make it wonderful. Vivantio is also very user friendly. We can customize our categories and sub-categories and create ...

Great service desk tool

PROS: I like the fact that the admin section is easy to navigate. The availability of the email updates which are also a channel to open ticket is very helpful for the end users. More so, the SaaS version has improved the response and the performance.

Great service desk tool

PROS: I like the fact that the admin section is easy to navigate. The availability of the email updates which are also a channel to open ticket is very helpful for the end users. More so, the SaaS version has improved the response and the performance.