Vivantio Reviews in June 2026: User Ratings, Pros & Cons
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Vivantio Reviews & Ratings
Spotsaas Editor’s POV
Vivantio is a versatile service desk software that caters to all IT processes with an intuitive interface. Its comprehensive reporting and customizable dashboards empower organizations to make informed decisions quickly.Read more
Vivantio pros and cons
User-friendly interface
Supports all IT processes
Comprehensive reporting system
Customizable dashboards
Limited integrations with third-party tools
Can be overwhelming for new users
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Showing 201-210 out of 282
AU
Anonymous User
09/03/19
"Easy to use"
What do you like best about Vivantio? Easy to use platform. Does everything we need it to do, without much of a learning curve. What do you dislike about Vivantio?
MS
Matthew S
09/03/19
"Very good but lacks some features"
What do you like best about Vivantio? Custom ticket types allow custom solutions, workflows and custom rules enable some automation to happen on ticket types.
BS
Brad S
09/03/19
"Helpful for multiple departments"
What do you like best about Vivantio? The implementation was super smooth. Lucas in support was able to get our portal up and running very quickly and took the time to answer all of my burn-in questions. We use the product for our Technical Support & Facilities Teams and the ticket routing is easy to follow and understand. The ticket timer allows me to track what my help desk personnel are working on and establish expected timelines. This also allows for better planning when bigger projects ...
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CW
Carol W
09/03/19
"Service Delivery Manager"
What do you like best about Vivantio? Product has a great deal of flexibility and implementation team has worked very closely with us to meet our needs.. What do you dislike about Vivantio?
CM
Cynan M
09/01/19
"Customers and internal staff have both been very positive about the switch to Vivantio."
What do you like best about Vivantio? Clean, simple and responsive interface is the biggest plus for the customers. Easier to manage and provides good flexibility in most areas are the biggest benefit internally.
AU
Anonymous User
08/31/19
"Great Software "
What do you like best about Vivantio? Its user friendly, really good at reporting, Assets section is regood. What do you dislike about Vivantio?
AU
Anonymous User
08/30/19
"Veery Customizable for more than just IT Ticket tracking Needs"
What do you like best about Vivantio? The best feature is just how customized you can make the whole site. Both the front end portal access as well as the backend administrative side. This with the built in inventory tracking is very desirable.
AU
Anonymous User
08/30/19
"A teriffic user experience"
What do you like best about Vivantio? I like the ease of navigation and how easy it is to find tickets. What do you dislike about Vivantio?
AU
Anonymous User
08/30/19
"We migrated to a new service desk platform and we're happy with our choice"
What do you like best about Vivantio? - Performance and cloud-based software functionality - Easy to learn
AU
Anonymous User
08/30/19
"Vivantio "
What do you like best about Vivantio? I like the different Areas all in the Same place and the ability to report, We are constantly moving more functions to within Vivantio, The latest being a Stock list in the Assetts section
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].