Vivantio Reviews in June 2026: User Ratings, Pros & Cons

Outstanding ticketing system

PROS: The outstanding feature of Vivantio is that it is very user friendly. The software service desk tool provides me with useful information at the touch of a button. I can view the state of our support queues as well as the other teams within our departments. It enables our customers to raise tickets through our self service portal. The additional configurable elements that help to set up notification improves the overall service that we provide to our customers.

Awesome tool

PROS: Vivantio has amazing features that make it give you a great user experience. You can access the interactions with your internal or external clients and see their needs using the client management feature. Using the VivaDesk feature you can track all correspondence whether they are coming from the customer or from a helpdesk employee of the business.Using the reporting tools you can easily track the calls processed, the types of calls, response times, among other things. Thus you can ...

Great product for our company

PROS: I like the fact that Vivantio is easy to use, and being a SaaS program we are always on the latest version. The Saas program eliminates the issues of maintaining the server and doing the updates. With Saas, it is simple to keep up with version control and we don't need to worry that the updates weren't successful.

"On the Ticket"

What do you like best about Vivantio? i like how Vivantio allows me to track all my incidences and also reassign a ticket to any member of my or other teams. What do you dislike about Vivantio?

"We have a good relationship with the Vivantio Team who are always responsive and ready to listen"

What do you like best about Vivantio? Regular service reviews and good relationships with our Account Manager Alexis and the development team. What do you dislike about Vivantio?

"Vivantio Vivadesk real world experience"

What do you like best about Vivantio? The Vivadesk product allows us to adhere to ITIL practices and is easily customisable to accommodate our needs. The Vivantio team are always helpful and try to accommodate any requirements we have.

"It is an easy to use and tweak system with flexible reporting to suit your needs"

What do you like best about Vivantio? Flexibility of the product and the layout What do you dislike about Vivantio?

"Using Vivantio over year now - the view and how easy it is to nagivate thru the portal. "

What do you like best about Vivantio? Search engine capabilities work amazing fast - Project view (Kanbab) easier to present and graph out for the upper management team. Training on how to use the ticketing system was super easy. KB articles are growing so rapidly.

"Loving our new tool so far!"

What do you like best about Vivantio? You don't have to be a complete developer nerd to be able to set up and customize for your business needs. What do you dislike about Vivantio?

"Simple and effective"

What do you like best about Vivantio? Have been using vivantio for just under a year now and got used to it very quickly. It is very simple and effective for business needs