Vivantio Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $42 / User / Month
Vivantio Reviews & Ratings
Spotsaas Editor’s POV
Vivantio is a versatile service desk software that caters to all IT processes with an intuitive interface. Its comprehensive reporting and customizable dashboards empower organizations to make informed decisions quickly.Read more
Vivantio pros and cons
User-friendly interface
Supports all IT processes
Comprehensive reporting system
Customizable dashboards
Limited integrations with third-party tools
Can be overwhelming for new users
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Showing 181-190 out of 282
AH
Alexander H
08/05/21
"Fantastic product, even better service"
What do you like best about Vivantio? The pro-active and efficient support team is excellent. They have dealt with a lot of questions from me and always endeavor to find a solution.
AU
Anonymous User
08/04/21
"Simple Service Management and CRM at Once"
What do you like best about Vivantio? Cloud platform accessible from a web browser. The application is simple but covers all essential service management functionalities. The application can be adjusted with certain limits (configuration areas are fixed). I also like communication with Vivantio support - they are responsive and willing to help. Vivantio API is well documented and can be used easily.
AU
Anonymous User
08/04/21
"Simple Service Management and CRM at Once"
What do you like best about Vivantio? Cloud platform accessible from a web browser. The application is simple but covers all essential service management functionalities. The application can be adjusted with certain limits (configuration areas are fixed). I also like communication with Vivantio support - they are responsive and willing to help. Vivantio API is well documented and can be used easily.
EM
Erin M
08/03/21
"Vivantio's has been super helpful to my agency.Would recommend 100% to anyone else."
What do you like best about Vivantio? I love the fact that we can customize almost anything we want and are able to pull different kinds of reports. I also LOVE the fact that I can search for older tickets by keyword as my old helpdesk system didnt have this and made it difficult to look back on previous resolutions of things. Also love how friendly and helpful the Vivantios staff is.
CB
Chris B
08/03/21
"Very satisfied!"
What do you like best about Vivantio? We purchased Vivantio to replace Zendesk which we felt wasn't living up to our expectations. Vivantio has met all of our needs and offers many features that we weren't necessarily looking for but have been quite helpful. We bought it for ticket management but have been delighted with the forms, workflows, customer portal, etc.
AU
Anonymous User
08/03/21
"Vivantio is great for our business service centre"
What do you like best about Vivantio? It's easy to find the emails in one ticket and it's user friendly. What do you dislike about Vivantio?
AU
Anonymous User
08/03/21
"Very easy to use and set up."
What do you like best about Vivantio? The screen layout is very easy to read, with plenty of options to change views. Can set up the views to how you wish to work very easily and quickly.
AU
Anonymous User
08/03/21
"Very supportive staff with a need to fine tune some system capabilities"
What do you like best about Vivantio? I like the people we work with at Vivantio! They're always super friendly and eager to help. They're quite knowledgeable, too.
AU
Anonymous User
08/02/21
"Works well enough for our purposes, but could use a lot of improvements."
What do you like best about Vivantio? The email to ticketing system and workflows. What do you dislike about Vivantio?
AU
Anonymous User
08/02/21
"Works well enough for our purposes, but could use a lot of improvements."
What do you like best about Vivantio? The email to ticketing system and workflows. What do you dislike about Vivantio?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].