Vivantio Reviews in June 2026: User Ratings, Pros & Cons

"Vivantio in the American University in Cairo"

What do you like best about Vivantio? The application has many powerful ITSM modules. Flexible in generating reports from the catalog or using the report generator.

"SME implementation"

What do you like best about Vivantio? The UI and configurability of the platform are very easy. We are able to have very simple processes and also more complicated if needed.

"I would recommend using this platform"

What do you like best about Vivantio? Most helpful is the customizability. It basically can be used to almost all processeses/request that are specific to the organization.

"Excellent scalable and comprehensive service desk solution"

What do you like best about Vivantio? Vivantio is great for its breadth in service desk offerings, from multiple incident areas, service requests, problems, auditing, asset management, knowledge base and reporting. Each area is uniquely configurable to ensure it works to the needs of the requirements. I love how simply customizable the solution is at a global and per-user level.

"Vivantio is great for customisation and manages tickets well"

What do you like best about Vivantio? The amount of customisation, it's great for business rules. I also like the simplicity of it.

"Vivantio Review!"

What do you like best about Vivantio? Vivantio is a user friendly package that is fairly priced and the support team that backup the package are also fantastic! What do you dislike about Vivantio?

"Vivantio was the right choice for us."

What do you like best about Vivantio? I am most happy with the service and collaboration with Vivantio's team from vendor selection through implementation. Their team was able to hone into what my business needs are and were able to fine-tune a solution for us.

"IT Technician and Admin review"

What do you like best about Vivantio? I like how I can move around tiles to make a custom experience for myself when working through tickets. I also love the statistics I can get from my service desk.

"Great System to Make day to day life better"

What do you like best about Vivantio? The reports are easy to run, and there is a lot of reports to give you a complete view of the issues which have been logged, but if the standard reports are what you want, you are able to create your own in addition to this it is easy for new staff to learn how to use the system. It is full of feature to get a full overview of the status of the helpdesk

"I would recommend Vivantio. Good product and service."

What do you like best about Vivantio? The thing I like best is the level of support offered. I can always get someone to assist or answer my questions. I like the knowledge base capabilities. Looking forward to getting that set up completely.