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Vivantio - Service Desk Software

Vivantio Reviews in June 2026: User Ratings, Pros & Cons

Simplify your IT processes with ease.

4.2

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Vivantio Reviews & Ratings

4.2

Very Good

Based on 234 ratings & 282 reviews

Rating Distribution

Excellent

(168)

Very Good

(94)

Good

(18)

Poor

(0)

Terible

(2)

Spotsaas Editor’s POV

Vivantio is a versatile service desk software that caters to all IT processes with an intuitive interface. Its comprehensive reporting and customizable dashboards empower organizations to make informed decisions quickly.Read more

Vivantio pros and cons

  • User-friendly interface

  • Supports all IT processes

  • Comprehensive reporting system

  • Customizable dashboards

  • Limited integrations with third-party tools

  • Can be overwhelming for new users

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Showing 91-100 out of 282

OL

Olivia L

07/27/23

4.5 out of 5

"Personable experience"

What do you like best about Vivantio? My favourite thing about Vivantio is making it personable to our company. Being able to use the custom forms and trigger rules is a huge benefit. Their customer service team is also super helpful when an issue occurs.

AU

Anonymous User

07/27/23

4 out of 5

"I have been a daily user of Vivantio in my role with Liaison"

What do you like best about Vivantio? I like the flexability in adding tabs to tickets which can be personalised. This includes Yes/No questions and the rules that can be added.

AU

Anonymous User

07/27/23

4 out of 5

"app is good and can track all request."

What do you like best about Vivantio? tracking of the request items is on real time. What do you dislike about Vivantio?

IM

Iain M

07/27/23

4 out of 5

"Ideal for our needs"

What do you like best about Vivantio? Very easy to navigate and extremely customisable, it is constantly being changed by managment to fit our business needs.

AU

Anonymous User

07/27/23

4 out of 5

"Vivantio review"

What do you like best about Vivantio? Customer Support from Customer Success Managers is second to none System is well configurable and customisable, allowing for a personalised experience and opportunity to use in many different processes and areas of the system

DR

David R

07/27/23

3.5 out of 5

"Great Ticketing and Asset Platform"

What do you like best about Vivantio? The platform is well-designed, easy to use, navigate, and integrates with all our existing email and CRM systems. Even when we have encountered problems we have had access to support within a very satisfying timeframe.

AU

Anonymous User

07/27/23

3.5 out of 5

"Simple easy ITSM product to use"

What do you like best about Vivantio? Finding anything you need is quick and easy, navigating around is simple What do you dislike about Vivantio?

AU

Anonymous User

07/27/23

3.5 out of 5

"Using vivantio an engineers view point"

What do you like best about Vivantio? Keeping track of the status of calls. .. What do you dislike about Vivantio?

AU

Anonymous User

07/27/23

3.5 out of 5

"Simple easy ITSM product to use"

What do you like best about Vivantio? Finding anything you need is quick and easy, navigating around is simple What do you dislike about Vivantio?

AU

Anonymous User

07/27/23

3.5 out of 5

"Using vivantio an engineers view point"

What do you like best about Vivantio? Keeping track of the status of calls. .. What do you dislike about Vivantio?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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